At a Glance
- Tasks: Provide on-site technical support and assist the service desk team remotely.
- Company: Reputable IT Managed Service Provider serving the financial sector.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Join a dynamic team and make a real impact in diverse client environments.
- Qualifications: 3+ years in MSP, 2+ years field engineering, strong technical skills.
The predicted salary is between 40000 - 40000 £ per year.
We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team.
This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments.
Responsibilities include:
- Travelling to client sites across London and surrounding areas to deliver onsite technical support
- Supporting the internal service desk team remotely when not on client premises
- Building and maintaining strong working relationships with client stakeholders
- Troubleshooting and resolving complex issues across desktop, server, and cloud environments
- Documenting incidents and resolutions
- Escalating issues appropriately
- Working collaboratively with colleagues
- Acting as an ambassador for the business at all times, upholding the company's reputation for quality service
You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically we require:
- A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential
- At least 2 years of field engineering experience, visiting and supporting multiple customer sites
- Strong 2nd line service desk background with the ability to manage competing priorities
- Microsoft Azure, Active Directory, Windows Server, and Office 365
- Microsoft Exchange / Outlook administration
- VMware / Hyper-V
- Data backup solutions - VEEAM or equivalent
- Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration
- Strong PC hardware
- Software troubleshooting
- Excellent communication skills
- Professional, client-facing manner
The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London.
To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant.
Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!
Field / Service Desk Engineer in London employer: Nextech Group Limited
Join a dynamic and supportive team at a leading IT Managed Service Provider, where your expertise as a Field & Service Desk Engineer will be valued and rewarded. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working in a collaborative environment that prioritises quality service and client relationships. Enjoy the flexibility of a hybrid work model, allowing you to balance time between client sites across London and remote work, all within a company that champions innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field / Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, don’t hold back on discussing your hands-on experience with tools like Microsoft Azure and VMware. Let them know you’re the go-to person for troubleshooting!
✨Tip Number 3
Be ready for the unexpected! In interviews, you might face scenario-based questions. Prepare by thinking through how you’d handle real-life issues you’ve encountered in the field. This shows you can think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application lands directly in the right hands. Plus, it shows you’re serious about joining a company that values quality service in the IT sector.
We think you need these skills to ace Field / Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your field engineering experience and any relevant technical skills, like Microsoft Azure or VMware, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field & Service Desk Engineer role. Share specific examples of how you've tackled challenges in previous roles, especially in an MSP environment.
Showcase Your Communication Skills:Since this role involves client interaction, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure to highlight experiences where you've successfully built relationships with clients or colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application lands straight in the right consultant's inbox, ensuring a smoother process. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Azure, Active Directory, and VMware. Be ready to discuss specific scenarios where you've successfully troubleshot issues in these areas, as this will show your hands-on experience.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication skills and how you've built strong relationships with clients in the past. Think about times when you acted as an ambassador for your previous company.
✨Demonstrate Your Problem-Solving Ability
Be prepared to walk through your thought process when troubleshooting complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you resolved problems effectively in a fast-paced MSP environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their approach to client support or how they handle escalations. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
