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For Companies At a Glance
- Tasks: Tackle complex IT support issues and collaborate with a dynamic team.
- Company: Leading IT solutions provider with a supportive culture.
- Benefits: Competitive salary, continuous learning opportunities, and technical progression.
- Why this job: Join a proactive team and enhance your IT skills in diverse environments.
- Qualifications: 2-4 years in IT support, strong technical skills, and problem-solving abilities.
- Other info: Opportunity for career growth and exposure to various business IT systems.
The predicted salary is between 29000 - 34000 £ per year.
We are recruiting a 2nd Line IT Support Technician to take ownership of more complex support issues, work collaboratively with 1st Line and deliver technical resolution across client systems in cloud, on-prem and hybrid environments.
Key Responsibilities
- Handle escalated support tickets and perform detailed troubleshooting
- Provide remote and occasional onsite support to business clients
- Support networking, server, cloud services, backups and security tooling
- Perform root cause analysis and implement durable fixes
- Work with 1st Line to improve resolution speed and knowledge sharing
- Help maintain documentation of systems, configurations and processes
Skills & Experience
- Typically 2-4 years' experience in IT support or managed services
- Strong technical grounding in Windows Server, Microsoft 365, networking and end-user systems
- Experience with remote support tools and ticketing systems
- Problem-solver who can work independently and as part of a team
- Clean driving licence and access to own transport preferred (some site visits)
Benefits
- Technical progression and exposure to varied business IT environments
- Encouragement of continuous learning and certifications
- Supportive team with proactive, plain-speaking culture
2nd Line Support Engineer in Lancaster employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in support roles. They might know about openings or can refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for the interview by brushing up on common 2nd Line Support scenarios. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your technical chops! During interviews, don’t just talk about your experience; demonstrate your knowledge of Windows Server, Microsoft 365, and networking. We love candidates who can dive deep into the tech!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our supportive team culture.
We think you need these skills to ace 2nd Line Support Engineer in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows Server and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your driving licence and transport availability.
Show Off Your Troubleshooting Skills: In your application, give examples of complex support issues you've resolved. We love a good story about how you tackled a tricky problem, so share those experiences that demonstrate your technical prowess and teamwork!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your depth of experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex support issues before. Think about the steps you took to resolve them and be ready to explain your thought process. This will demonstrate your ability to think critically and work independently.
✨Familiarise Yourself with Remote Support Tools
Since you'll be using remote support tools and ticketing systems, it’s a good idea to have a basic understanding of these platforms. If you’ve used any specific tools in your previous roles, mention them during the interview to highlight your relevant experience.
✨Emphasise Team Collaboration
This role involves working closely with 1st Line support, so be prepared to discuss how you’ve collaborated with others in the past. Share examples of how you’ve contributed to team knowledge sharing or improved resolution speeds, as this shows you’re a team player.
