At a Glance
- Tasks: Help customers resolve technical issues and enhance their software experience.
- Company: Join a growing tech company focused on delivering exceptional software support.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive team culture.
- Other info: Previous helpdesk experience is a plus, but enthusiasm to learn is key!
- Why this job: Kick-start your tech career in a fast-paced environment with opportunities for growth.
- Qualifications: Strong communication skills and a basic understanding of software and networks are essential.
The predicted salary is between 25300 - 35320 £ per year.
Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We’re looking for a proactive and customer-focused Software Support Engineer to join our growing support team in Newcastle.
About the Role:
As a Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.
Key Responsibilities:
- Respond to incoming support queries via phone, email, and ticketing system
- Troubleshoot software issues and provide first-line resolution or escalate where appropriate
- Log and track issues to ensure timely resolution and customer satisfaction
- Assist with software installations, configuration, and basic training
- Work closely with 2nd Line Support and Development teams to improve support processes
What We’re Looking For:
- Strong communication skills with a customer-first mindset
- Basic understanding of software applications, operating systems, and networks
- Ability to diagnose and troubleshoot technical issues methodically
- Previous experience in a helpdesk or technical support environment (desirable, but not essential)
- Enthusiasm to learn and develop within a technology-focused company
What We Offer:
- Competitive salary of £25,300
- Ongoing training and development opportunities
- Supportive and collaborative team culture
- Pension scheme and other benefits
How to Apply:
Click Apply Now or send your CV outlining your interest to henry.gregory@nextech-group.co.uk
Join us and be part of a team that’s passionate about delivering great software and even better service.
IT Support Engineer - Newcastle in Gosforth employer: Nextech Group Limited
Join our dynamic team in Newcastle as an IT Support Engineer, where you'll thrive in a supportive and collaborative work culture that prioritises employee growth and development. With ongoing training opportunities and a competitive salary, we empower our staff to excel in their roles while delivering exceptional service to our customers. Experience the satisfaction of solving technical challenges in a fast-paced environment, all while being part of a passionate team dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Newcastle in Gosforth
✨Tip Number 1
Familiarise yourself with common software support issues and solutions. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As a Software Support Engineer, you'll need to convey solutions clearly to customers who may not be tech-savvy.
✨Tip Number 3
Network with current or former IT Support Engineers. They can provide insights into the role and share tips on what the hiring team at StudySmarter values most in candidates.
✨Tip Number 4
Show your enthusiasm for technology by staying updated on the latest trends and tools in software support. Mentioning relevant technologies during your discussions can set you apart from other candidates.
We think you need these skills to ace IT Support Engineer - Newcastle in Gosforth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the IT Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any technical support or customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter:In your cover letter, express your passion for technology and your desire to help customers. Mention specific examples of how you've successfully resolved technical issues in the past, showcasing your communication skills and customer-first mindset.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Nextech Group Limited
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share examples of how you've tackled technical issues in the past, as this will demonstrate your genuine interest in the role.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this position, practice articulating your thoughts clearly. Use simple language to explain complex technical concepts, as this will show your ability to communicate with customers effectively.
✨Prepare for Technical Questions
Brush up on your knowledge of software applications, operating systems, and networks. Be ready to answer questions about troubleshooting methods and provide examples of how you've resolved technical issues in previous roles or experiences.
✨Demonstrate a Customer-First Mindset
During the interview, highlight your commitment to customer satisfaction. Share instances where you went above and beyond to help a customer, as this will align with the company's focus on delivering great service.
