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- Tasks: Provide technical support and troubleshoot IT issues for clients.
- Company: Join a growing company that values its employees and fosters professional growth.
- Benefits: Enjoy ongoing training, a supportive environment, and the chance to make a real impact.
- Why this job: This role offers a challenging opportunity in a fast-paced environment with career development.
- Qualifications: Experience in IT support, knowledge of Windows OS, Active Directory, and networking principles required.
- Other info: Perfect for those passionate about IT and customer service.
The predicted salary is between 20800 - 36400 £ per year.
We are seeking an experienced and driven IT Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands-on technical support, field support and working in an ambitious technical team.
Key Responsibilities:
- Provide technical support to clients, troubleshooting IT issues across various hardware and software systems
- Resolving incidents and service requests in a timely manner
- Working with both internal and external teams to diagnose and resolve technical problems
Skills Required:
- Previous experience within an IT Support setting
- Windows OS, Active Directory and Office 365
- Familiarisation with Networking principles (TCP/IP, DNS, DHCP)
- Proficiency in diagnosing and troubleshooting hardware and software issues
- Providing excellent customer service, whether remote or face-to-face
If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth.
Why Join Us?
- Supportive environment with the chance to make a real impact on the direction of IT services within the company.
- Ongoing training and development to help you reach your career goals.
If you're looking for a challenging and rewarding opportunity where you can develop your career, and make a difference, we'd love to hear from you!
Apply Today!
IT Support Engineer - Middlesbrough in Middlesbrough employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Middlesbrough in Middlesbrough
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved IT issues. This will help you illustrate your technical abilities and customer service mindset, which are crucial for this position.
✨Tip Number 3
Research common networking principles like TCP/IP, DNS, and DHCP, as these are essential for the role. Being able to speak confidently about these concepts can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for the company and the role by preparing thoughtful questions to ask during the interview. This not only demonstrates your interest but also gives you a chance to assess if the company culture aligns with your values.
We think you need these skills to ace IT Support Engineer - Middlesbrough in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS, Active Directory, and Office 365. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your customer-centric mindset. Mention how your previous experiences align with the key responsibilities of the role and express your enthusiasm for joining their team.
Highlight Technical Skills: In your application, emphasise your familiarity with networking principles such as TCP/IP, DNS, and DHCP. Provide examples of how you've successfully diagnosed and resolved technical issues in past roles.
Showcase Soft Skills: Don't forget to mention your soft skills, especially your ability to work in a fast-paced environment and provide excellent customer service. These qualities are crucial for an IT Support Engineer and can set you apart from other candidates.
How to prepare for a job interview at Nextech Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Active Directory, and Office 365. Highlight specific instances where you've successfully diagnosed and resolved hardware and software issues.
✨Demonstrate Customer Service Excellence
Since the role requires providing excellent customer service, think of examples where you've gone above and beyond for clients. Be ready to explain how you handle difficult situations and maintain a positive attitude.
✨Familiarise Yourself with Networking Principles
Brush up on your knowledge of TCP/IP, DNS, and DHCP. You might be asked technical questions related to these areas, so having a solid understanding will help you stand out.
✨Prepare Questions for the Interviewers
Show your interest in the company by preparing thoughtful questions about their IT services and team dynamics. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
