Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users, resolving technical issues efficiently.
- Company: Join a supportive tech team in Manchester with a hybrid working model.
- Benefits: Enjoy a competitive salary, 25 days leave, and professional development opportunities.
- Other info: Great chance for growth and learning in a collaborative team.
- Why this job: Kickstart your IT career in a dynamic environment while working from home and on-site.
- Qualifications: Minimum 1 year in IT support; strong Windows and Microsoft 365 knowledge required.
The predicted salary is between 26500 - 26500 £ per year.
Location: Manchester (Hybrid - 2 days on-site, 3 days from home)
Salary: Up to £26,500 per annum
Contract Type: Full-time, Permanent
Experience Required: Minimum 1 year in an IT support role
About the Role
We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment. You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.
Key Responsibilities
- Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Set up and configure laptops, desktops, mobile devices, and peripherals
- Manage user accounts and permissions using Active Directory / Microsoft 365
- Maintain and update the IT asset register and documentation
- Escalate complex issues to senior IT staff or third-party vendors where appropriate
- Support onboarding of new starters, including equipment setup and system access
- Assist with IT projects and infrastructure improvements as required
- Ensure IT procedures and security policies are followed across the business
- Contribute to the continuous improvement of IT support processes and documentation
Required Skills & Experience
- Minimum 1 year of experience in an IT support or helpdesk role
- Strong knowledge of Windows 10/11 operating systems
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Active Directory - creating and managing user accounts and groups
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Experience troubleshooting hardware issues (laptops, desktops, printers, peripherals)
- Good understanding of IT security best practices
- Strong communication skills with the ability to explain technical issues to non-technical users
- A proactive, can-do attitude with excellent problem-solving skills
- Ability to manage and prioritise a varied workload effectively
Desirable Skills
- Experience with an IT ticketing system (e.g. Freshdesk, Jira Service Management, Zendesk)
- Knowledge of Azure Active Directory / Entra ID
- Familiarity with remote desktop tools (e.g. TeamViewer, AnyDesk)
- CompTIA A+, Microsoft certifications, or equivalent qualifications
- Experience working in a manufacturing or industrial environment
- Exposure to basic PowerShell scripting or automation
What We Offer
- Salary up to £26,500 depending on experience
- Hybrid working - 2 days on-site in Manchester, 3 days from home
- Pension scheme
- 25 days annual leave plus bank holidays
- Supportive team environment with room to grow
- Opportunities for training and professional development
How to Apply
To apply, please submit your CV with your most up to date experience and why you are interested in this role. This position is being recruited confidentially. Further details about the employer will be shared with shortlisted candidates. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
IT Support Engineer employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate IT Support Engineers. By applying directly, you’ll ensure your application gets the attention it deserves and you might just land that dream job!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. Use keywords from the job description to show we’re looking for someone just like you!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your skills align with our needs. Keep it friendly and professional.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention specific tools and systems you’ve worked with, especially those listed in the job description, like Microsoft 365 and Active Directory.
Apply Through Our Website: We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've tackled common issues in the past, like troubleshooting hardware or managing user accounts in Active Directory.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems efficiently. Think about specific scenarios where you diagnosed an issue and what steps you took to fix it. This will demonstrate your proactive attitude and problem-solving abilities.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to someone who isn’t tech-savvy, so being able to communicate effectively is key. Use relatable analogies if needed!
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or ongoing IT projects. This shows your interest in the role and helps you gauge if the company culture aligns with your career goals.