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- Tasks: Help customers solve tech issues and enhance their software experience.
- Company: Join a supportive tech team in Newcastle with a passion for service.
- Benefits: Competitive salary, ongoing training, and a collaborative culture.
- Other info: Great opportunity for growth in a fast-paced environment.
- Why this job: Kick-start your career in tech while making a real difference for customers.
- Qualifications: Strong communication skills and a basic understanding of software and networks.
The predicted salary is between 27000 - 27000 £ per year.
Location: Newcastle Upon Tyne
Salary: £27,000 per annum
Job Type: Full-Time | Permanent
Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused IT Support Engineer to join our growing support team in Newcastle.
About the Role:
As an IT Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.
Key Responsibilities:
- Respond to incoming support queries via phone, email, and ticketing system
- Troubleshoot software issues and provide first-line resolution or escalate where appropriate
- Log and track issues to ensure timely resolution and customer satisfaction
- Assist with software installations, configuration, and basic training
- Work closely with 2nd Line Support and Development teams to improve support processes
What We're Looking For:
- Strong communication skills with a customer-first mindset
- Basic understanding of software applications, operating systems, and networks
- Ability to diagnose and troubleshoot technical issues methodically
- Previous experience in a helpdesk or technical support environment (desirable, but not essential)
- Enthusiasm to learn and develop within a technology-focused company
What We Offer:
- Competitive salary of £27,000
- Ongoing training and development opportunities
- Supportive and collaborative team culture
- Pension scheme and other benefits
How to Apply:
Click Apply Now or send your CV and a short cover letter outlining your interest to join us and be part of a team that's passionate about delivering great software and even better service.
IT Support Agent - Newcastle employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Agent - Newcastle
✨Tip Number 1
Get to know the company before your interview! Research their products, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting software issues, try some mock scenarios with friends or family. This will boost your confidence and prepare you for real-life challenges during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to explain your thought process clearly when discussing technical issues. Remember, it's all about helping customers, so a customer-first mindset is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team in Newcastle!
We think you need these skills to ace IT Support Agent - Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Agent role. Highlight any relevant technical skills and customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and explain why you want to join our team at StudySmarter. Keep it concise but engaging!
Showcase Your Communication Skills: As an IT Support Agent, strong communication is key. Use clear and professional language in your application to demonstrate your ability to convey information effectively. We love a good communicator!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s quick and easy, and ensures your application lands right where it needs to be. We can’t wait to hear from you!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Basics
Brush up on your understanding of software applications, operating systems, and networks. Being able to discuss these topics confidently will show that you have the technical aptitude they’re looking for.
✨Practice Problem-Solving Scenarios
Prepare for common technical issues you might face as an IT Support Agent. Think through how you would troubleshoot a software problem or assist with installations. This will help you demonstrate your methodical approach during the interview.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've helped customers in the past. Highlight your communication skills and your ability to maintain a positive attitude, even when faced with challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how they measure success in the support role. This shows your enthusiasm and genuine interest in the position.