At a Glance
- Tasks: Provide hands-on IT support and deliver exciting network projects for diverse clients.
- Company: Join a leading Managed Service Provider in Abingdon, Oxfordshire.
- Benefits: Competitive salary, company car, profit share, private healthcare, and flexible working.
- Other info: Enjoy a friendly team environment with ongoing training and career growth opportunities.
- Why this job: Get hands-on experience while travelling and working directly with customers on tech projects.
- Qualifications: Some IT support experience and knowledge of networking technologies preferred.
The predicted salary is between 30000 - 45000 £ per year.
Location: Abingdon, Oxfordshire (with travel to client sites)
Salary: £30,000 - £45,000 DOE
Job Type: Full-time, Permanent
About Our Client
We are recruiting on behalf of our client, a market-leading Managed Service Provider (MSP) based in Abingdon, Oxfordshire, delivering exceptional IT support and project services to a diverse portfolio of customers. As they continue to grow, our client is looking for an IT Field Engineer to join their team, providing hands-on technical support and helping deliver network and infrastructure projects across their customer base.
The Role
As an IT Field Engineer, you'll split your time between on-site customer visits and remote support, with a strong focus on network installations and infrastructure projects. This is a hands-on, varied role suited to someone who enjoys being out on the road, working directly with customers, and getting stuck into technical projects as well as day-to-day support.
Key Responsibilities
- Provide on-site and remote technical support to a portfolio of our client's customers
- Travel to customer sites to install, configure, and maintain network equipment including routers, switches, and firewalls (primarily Cisco and Fortinet)
- Support the delivery of network infrastructure projects, focusing on on-site installation, configuration, and handover
- Install, configure, and maintain physical and virtual servers
- Provide support across Microsoft 365 and Azure environments
- Deploy and manage Hyper-V virtual environments
- Diagnose and resolve hardware, software, and network issues in a timely and professional manner
- Maintain accurate documentation of customer environments, installations, and support tickets
- Liaise directly with customers to ensure a high standard of service and communication
- Work closely with the wider service desk and project teams to ensure smooth project delivery and support handovers
What Our Client Is Looking For
- Some experience in an IT support or field engineer role; MSP experience is highly desirable but not essential
- A working knowledge of networking technologies, ideally with some exposure to Cisco and/or Fortinet routers, switches, and firewalls
- Familiarity with Windows Server, Microsoft 365, Azure, and Hyper-V
- Good troubleshooting skills across networks, servers, and end-user devices, with a willingness to learn and develop further
- Excellent communication skills, with the confidence to represent the company professionally on customer sites
- A proactive, 'can-do' attitude and willingness to travel to various customer locations
- Well organised, with strong time management skills to balance support tickets and project work
- Full UK driving licence required
Benefits
- Salary £30,000 - £45,000, dependent on experience
- Company car or pool car provided for travel requirements
- Profit share scheme eligibility
- Company pension scheme
- Private healthcare
- Flexible working schedule
- Regular company events
- Ongoing training and support toward relevant certifications
- Friendly, supportive team environment
If you're a hands-on IT professional looking to join a growing, market-leading MSP with genuine project variety, apply now to find out more.
IT Field Engineer employer: Nextech Group Limited
As a Business Development Manager at our well-established Technology Solutions company in Teesside, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful projects that drive customer success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech Group Limited!
✨Direct Apply to Nextech Group Limited
Let's not forget to apply directly through the Nextech Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
