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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve client issues remotely.
- Company: Join a dynamic team in a thriving tech environment.
- Benefits: Competitive salary, full-time hours, and a supportive work culture.
- Why this job: Kickstart your career in tech while helping clients succeed.
- Qualifications: Technical skills and a passion for problem-solving.
- Other info: Great opportunity for growth in a fast-paced industry.
The predicted salary is between 28000 - 35000 £ per year.
Working Hours: Monday to Friday, 09:00 - 17:30
Job Type: Full-time, permanent
Salary: £28,000-£35,000 DOE
The Role
Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of issues.
Technical Support Engineer in Ipswich employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Ipswich
✨Tip Number 1
Get to know the company before your interview! Research their products, culture, and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your technical skills can solve real problems for clients, just like the role requires.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their support tools or team dynamics shows that you’re engaged and thinking about how you can fit into their setup.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Engineer in Ipswich
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. We want to see that you understand the role and how your skills fit in with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when candidates tailor their applications to highlight relevant experience and skills. Show us how your background makes you the perfect fit for the Technical Support Engineer role.
Show Off Your Technical Skills: Since this is a technical role, make sure to showcase your technical capabilities in your application. Mention any relevant tools or technologies you've worked with, especially if they relate to PSA and RMM tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you’re familiar with the tools mentioned in the job description, like PSA and RMM tools. Brush up on your technical knowledge and be ready to discuss how you've used similar tools in past roles.
✨Practice Common Support Scenarios
Prepare for the types of queries you might receive as a Technical Support Engineer. Think about common issues clients face and how you would resolve them. Practising these scenarios can help you feel more confident during the interview.
✨Show Off Your Communication Skills
Since this role involves responding to inbound telephone queries, it’s crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, as you might need to do this with clients who aren’t tech-savvy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be supporting, or the challenges they currently face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
