Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for users.
- Company: Dynamic tech company in Manchester with a supportive team culture.
- Benefits: Up to £26,500 salary, hybrid work, 25 days leave, and training opportunities.
- Other info: Join a collaborative team with excellent growth potential.
- Why this job: Kickstart your IT career in a fast-paced environment with real impact.
- Qualifications: 1 year of IT support experience and strong problem-solving skills.
The predicted salary is between 26500 - 26500 £ per year.
Location: Manchester (Hybrid - 2 days on-site, 3 days from home)
Salary: Up to £26,500 per annum
Contract Type: Full-time, Permanent
Experience Required: Minimum 1 year in an IT support role
About the Role
We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment. You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business.
Key Responsibilities
- Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Set up and configure laptops, desktops, mobile devices, and peripherals
- Manage user accounts and permissions using Active Directory / Microsoft 365
- Maintain and update the IT asset register and documentation
- Escalate complex issues to senior IT staff or third-party vendors where appropriate
- Support onboarding of new starters, including equipment setup and system access
- Assist with IT projects and infrastructure improvements as required
- Ensure IT procedures and security policies are followed across the business
- Contribute to the continuous improvement of IT support processes and documentation
Required Skills & Experience
- Minimum 1 year of experience in an IT support or helpdesk role
- Strong knowledge of Windows 10/11 operating systems
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Active Directory - creating and managing user accounts and groups
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Experience troubleshooting hardware issues (laptops, desktops, printers, peripherals)
- Good understanding of IT security best practices
- Strong communication skills with the ability to explain technical issues to non-technical users
- A proactive, can-do attitude with excellent problem-solving skills
- Ability to manage and prioritise a varied workload effectively
Desirable Skills
- Experience with an IT ticketing system (e.g. Freshdesk, Jira Service Management, Zendesk)
- Knowledge of Azure Active Directory / Entra ID
- Familiarity with remote desktop tools (e.g. TeamViewer, AnyDesk)
- CompTIA A+, Microsoft certifications, or equivalent qualifications
- Experience working in a manufacturing or industrial environment
- Exposure to basic PowerShell scripting or automation
What We Offer
- Salary up to £26,500 depending on experience
- Hybrid working - 2 days on-site in Manchester, 3 days from home
- Pension scheme
- 25 days annual leave plus bank holidays
- Supportive team environment with room to grow
- Opportunities for training and professional development
How to Apply
To apply, please submit your CV with your most up to date experience! Further details about the employer will be shared with shortlisted candidates.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Information Technology Support Engineer employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you’ve got any side projects or relevant experience, make sure to highlight them during interviews. We love seeing candidates who are passionate about tech and eager to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for motivated individuals to join our team, so don’t hesitate!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. Use keywords from the job description to show we’re looking for someone just like you!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Windows, Microsoft 365, and any ticketing systems you've used. We want to see what you can bring to the table.
Keep It Professional: While we love a friendly vibe, keep your application professional. Use clear language and check for typos. A polished application shows us you care about the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've tackled hardware and software issues in the past, as well as any experience with Active Directory. This will show that you're not just familiar with the tools but can also use them effectively.
✨Practice Problem-Solving Scenarios
Prepare for common IT support scenarios you might face. Think about how you would diagnose and resolve issues like network connectivity problems or user account management. Practising these scenarios will help you articulate your thought process during the interview.
✨Show Off Your Communication Skills
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Use examples from your previous roles where you successfully communicated solutions to end users. This will demonstrate your ability to bridge the gap between tech and everyday language.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.