At a Glance
- Tasks: Provide hands-on technical support at client sites and assist the service desk remotely.
- Company: Reputable IT Managed Service Provider serving the financial sector.
- Benefits: Competitive salary up to £40,000, hybrid work model, and career growth opportunities.
- Other info: Work across London with a focus on client relationships and quality service.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in MSP, 2+ years field engineering, strong service desk skills.
The predicted salary is between 40000 - 40000 £ per year.
We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments.
Responsibilities include:
- Travelling to client sites across London and surrounding areas to deliver onsite technical support
- Supporting the internal service desk team remotely when not on client premises
- Building and maintaining strong working relationships with client stakeholders
- Troubleshooting and resolving complex issues across desktop, server, and cloud environments
- Documenting incidents and resolutions
- Escalating issues appropriately
- Working collaboratively with colleagues
- Acting as an ambassador for the business at all times, upholding the company’s reputation for quality service
You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically we require:
- A minimum of 3 years’ experience working within an MSP or IT Solution Provider environment, this is essential
- At least 2 years of field engineering experience, visiting and supporting multiple customer sites
- Strong 2nd line service desk background with the ability to manage competing priorities
- Microsoft Azure, Active Directory, Windows Server, and Office 365
- Microsoft Exchange / Outlook administration
- VMware / Hyper-V
- Data backup solutions - VEEAM or equivalent
- Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration
- Software troubleshooting
- Professional, client-facing manner
The role is primarily field-based across London and client sites, with time also spent working remotely and from the company’s office base. Candidates must be within commutable distance of Central London.
Hybrid Field & Service Desk Engineer – London employer: Nextech Group Limited
As a leading IT Managed Service Provider in London, we pride ourselves on fostering a collaborative and dynamic work environment that empowers our employees to excel. With a strong focus on professional development, we offer extensive training opportunities and encourage our team members to take ownership of their roles while building meaningful relationships with clients. Our hybrid working model ensures flexibility, allowing you to thrive both in the field and from the comfort of our office, making us an exceptional employer for those seeking a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Field & Service Desk Engineer – London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like Microsoft Azure and VMware.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face in a field engineer role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Field & Service Desk Engineer – London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your field engineering experience and any relevant technical skills, like Microsoft Azure or VMware, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've thrived in fast-paced MSP environments and built strong client relationships. We love a personal touch!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve successfully troubleshot complex issues. We want to see how you approach challenges and resolve them effectively, especially in varied client environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Azure, Active Directory, and VMware. Be ready to discuss specific scenarios where you've successfully troubleshot issues in these areas, as this will show your hands-on experience.
✨Showcase Your Client-Facing Skills
Since you'll be acting as the face of the business, it's crucial to demonstrate your professional, client-facing manner. Prepare examples of how you've built strong relationships with clients and handled challenging situations with grace.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world scenarios, like troubleshooting a complex issue on-site. Practice articulating your thought process clearly, as this will highlight your problem-solving skills and ability to work independently.
✨Highlight Your Adaptability
This role requires someone who thrives on variety. Share experiences where you've successfully managed competing priorities or adapted to different client environments. This will show that you're not just technically skilled but also flexible and resourceful.
