At a Glance
- Tasks: Lead service operations and drive commercial improvements in a dynamic environment.
- Company: Award-winning managed print and document solutions provider with a strong reputation.
- Benefits: Competitive salary, senior leadership role, and autonomy in shaping service operations.
- Other info: Join a financially stable company with a 30-year heritage and excellent career prospects.
- Why this job: Make a real impact by modernising service delivery and enhancing client satisfaction.
- Qualifications: Proven leadership in service teams and strong analytical skills.
The predicted salary is between 65000 - 75000 £ per year.
An established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex base. This is a pivotal leadership role for a business with a 30-year heritage, thousands of clients across the UK, and a genuine reputation for service quality (backed by ISO 9001 and 14001 accreditation). The service delivery function is the engine room of that reputation, and they're looking for someone to lead it, sharpen it, and drive measurable commercial improvement across every part of it.
You'll lead the service desk and field engineering teams, own stock and asset control, tighten procurement and cost discipline, and turn operational data into decisions. If you're an operator who treats stock as a financial asset, reads a profitability report and acts on it, and builds high-performing, accountable teams. This isn't a report-production job. It's a role for someone who analyses, challenges and improves.
What you'll own:
- Service operations
- Stock & asset management
- Procurement & cost control
- Systems & reporting
- Warranty & profit recovery
- Client & commercial engagement
What we're looking for:
You'll likely come from a managed print, office technology, field service, or technical service environment, and you'll recognise the commercial mechanics of cost-per-page and contract profitability. What matters most is the mindset: structured, analytical, commercially sharp, and comfortable holding a team to account while developing it.
Essential:
- Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction
- Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset
- Procurement and cost-control experience with clear approval and audit discipline
- Confident with operational ERP/service systems (ECi / e-automate experience is a strong advantage) and genuinely data-literate - able to interrogate reports and act
- Commercially minded, with experience analysing service profitability and driving margin improvement
- Credible with senior client stakeholders
Desirable:
- Background in managed print services, copier/MFD, or office technology
- Familiarity with warranty recovery and consumable yield management
- Experience embedding preventative maintenance programmes
- Relevant continuous-improvement or quality-management exposure (ISO 9001/14001)
What's on offer:
- £65,000 - £75,000 depending on experience - a genuinely competitive package for the region and a clear signal of how central this role is to the business
- A senior leadership seat with real autonomy and ownership
- An established, financially stable business with a strong client base and reputation
- The chance to shape and modernise a service operation, not just maintain it
- Horsham base with parking, within easy reach of Crawley, Reigate, Worthing and the wider West Sussex / Surrey area
Head of Service Delivery in Horsham employer: Nextech Group Limited
As an established and award-winning managed print and document solutions provider, this company offers a dynamic work environment in West Sussex where you can truly make an impact. With a strong focus on employee growth and a culture that values innovation and accountability, you'll have the opportunity to lead high-performing teams while enjoying a competitive salary and benefits package. The company's commitment to service quality and operational excellence ensures that you will be part of a respected organisation with a solid reputation and a clear vision for the future.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the managed print and office technology sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company’s service delivery approach. Understand their values and how they align with your experience. Be ready to discuss how you can enhance their operations and drive measurable improvements.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to success in service delivery. Highlight your ability to analyse data and make decisions that positively impact profitability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Service Delivery in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service Delivery. Highlight your leadership experience, especially in service desk and field engineering teams, and showcase any relevant achievements that demonstrate your ability to drive commercial improvement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with stock and asset management, procurement, and how you've successfully improved service profitability in the past.
Showcase Your Analytical Skills:Since this role requires a structured and analytical mindset, be sure to include examples of how you've used data to make decisions. Whether it's turning operational data into actionable insights or improving SLA performance, let us know how you’ve made an impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Numbers
As a Head of Service Delivery, you'll need to be comfortable with financial metrics. Brush up on your understanding of cost-per-page and contract profitability. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare examples of how you've led service desk or field engineering teams to success. Highlight your approach to holding teams accountable while also fostering their development.
✨Understand the Business Inside Out
Familiarise yourself with the company's history and its reputation for service quality. Be prepared to discuss how you can enhance their service operations and what improvements you envision based on your experience.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions about stock and asset management, procurement, and operational ERP systems. Brush up on your knowledge of ECi/e-automate and be ready to explain how you've used these tools effectively.
