At a Glance
- Tasks: Lead service operations, manage stock, and drive commercial improvements.
- Company: Award-winning managed print and document solutions provider with a strong reputation.
- Benefits: Competitive salary, senior leadership role, and autonomy in shaping operations.
- Other info: Opportunity to modernise operations and enhance client satisfaction.
- Why this job: Make a real impact in a pivotal leadership role within a stable, established company.
- Qualifications: Proven leadership in service delivery and strong analytical skills required.
An established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex Base.
This is a pivotal leadership role for a business with a 30-year heritage, thousands of clients across the UK, and a genuine reputation for service quality (backed by ISO 9001 and 14001 accreditation). The service delivery function is the engine room of that reputation, and they're looking for someone to lead it, sharpen it, and drive measurable commercial improvement across every part of it.
You'll lead the service desk and field engineering teams, own stock and asset control, tighten procurement and cost discipline, and turn operational data into decisions. If you're an operator who treats stock as a financial asset, reads a profitability report and acts on it, and builds high-performing, accountable teams. This isn't a report-production job. It's a role for someone who analyses, challenges and improves.
What you'll own:
- Service operations
- Stock & asset management
- Procurement & cost control
- Systems & reporting
- Warranty & profit recovery
- Client & commercial engagement
What we're looking for:
You'll likely come from a managed print, office technology, field service, or technical service environment, and you'll recognise the commercial mechanics of cost-per-page and contract profitability. What matters most is the mindset: structured, analytical, commercially sharp, and comfortable holding a team to account while developing it.
Essential:
- Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction
- Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset
- Procurement and cost-control experience with clear approval and audit discipline
- Confident with operational ERP/service systems (ECi / e-automate experience is a strong advantage) and genuinely data-literate - able to interrogate reports and act
- Commercially minded, with experience analysing service profitability and driving margin improvement
- Credible with senior client stakeholders
Desirable:
- Background in managed print services, copier/MFD, or office technology
- Familiarity with warranty recovery and consumable yield management
- Experience embedding preventative maintenance programmes
- Relevant continuous-improvement or quality-management exposure (ISO 9001/14001)
What's on offer:
- £65,000 - £75,000 depending on experience - a genuinely competitive package for the region and a clear signal of how central this role is to the business
- A senior leadership seat with real autonomy and ownership
- An established, financially stable business with a strong client base and reputation
- The chance to shape and modernise a service operation, not just maintain it
Head of Service Delivery employer: Nextech Group Limited
Join an established, award-winning managed print and document solutions provider in West Sussex, where you will have the opportunity to lead a pivotal service delivery function within a financially stable and reputable business. With a competitive salary package and a culture that values autonomy and innovation, you'll be empowered to shape and modernise operations while benefiting from a supportive environment that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service Delivery at Nextech Group Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Nextech Group Limited or be willing to refer you for that Head of Service Delivery position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Nextech Group Limited who’s on the lookout for their next Head of Service Delivery star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service Delivery role at Nextech Group Limited!
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Nextech Group Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Nextech Group Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Nextech Group Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
