At a Glance
- Tasks: Provide hands-on technical support at client sites and assist the service desk remotely.
- Company: Reputable IT Managed Service Provider serving the financial sector.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Varied role with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in MSP, 2+ years field engineering, strong service desk skills.
The predicted salary is between 40000 - 40000 £ per year.
We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field.
The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments.
Responsibilities include:
- Travelling to client sites across London and surrounding areas to deliver onsite technical support
- Supporting the internal service desk team remotely when not on client premises
- Building and maintaining strong working relationships with client stakeholders
- Troubleshooting and resolving complex issues across desktop, server, and cloud environments
- Documenting incidents and resolutions
- Escalating issues appropriately
- Working collaboratively with colleagues
- Acting as an ambassador for the business at all times, upholding the company’s reputation for quality service
You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically we require:
- A minimum of 3 years’ experience working within an MSP or IT Solution Provider environment, this is essential
- At least 2 years of field engineering experience, visiting and supporting multiple customer sites
- Strong 2nd line service desk background with the ability to manage competing priorities
- Microsoft Azure, Active Directory, Windows Server, and Office 365
- Microsoft Exchange / Outlook administration
- VMware / Hyper-V
- Data backup solutions - VEEAM or equivalent
- Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration
- Software troubleshooting
- Professional, client-facing manner
The role is primarily field-based across London and client sites, with time also spent working remotely and from the company’s office base. Candidates must be within commutable distance of Central London.
Field / Service Desk Engineer employer: Nextech Group Limited
As a leading IT Managed Service Provider in the financial sector, we pride ourselves on fostering a collaborative and dynamic work culture that values employee growth and development. Our London-based team enjoys a hybrid working model, competitive salary, and the opportunity to engage with diverse clients, ensuring every day brings new challenges and learning experiences. Join us to be part of a close-knit team where your contributions are recognised and rewarded, making a real impact in the technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Field / Service Desk Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow engineers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way for us to demonstrate our hands-on experience and technical prowess to potential employers.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research the company and its clients, and be ready to discuss how your experience aligns with their needs. We want to show them we’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community making strides in their careers!
We think you need these skills to ace Field / Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your field engineering experience and any relevant technical skills, like Microsoft Azure or VMware, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Share specific examples of your past experiences that demonstrate your ability to thrive in a fast-paced MSP environment.
Showcase Your Soft Skills:Don’t forget to mention your client-facing skills! We value strong communication and relationship-building abilities, so give us examples of how you've successfully interacted with clients in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Azure, Active Directory, and VMware. Be ready to discuss specific scenarios where you've successfully troubleshot issues in these areas, as this will show your hands-on experience.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of client interaction, prepare examples that highlight your professional manner and ability to build strong relationships. Think about times when you’ve turned a challenging situation into a positive outcome for a client.
✨Demonstrate Your Problem-Solving Ability
Be prepared to walk through your thought process when troubleshooting complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you approach problems and find solutions effectively.
✨Understand the Company Culture
Research the company’s values and reputation in the industry. During the interview, align your answers with their mission and demonstrate how you can be an ambassador for their brand while delivering quality service to clients.
