E-Commerce Executive - £28,000

Position: Ecommerce ExecutiveLocation: Birmingham (Hybrid)Salary: £22,000 – £28,000About the CompanyOur client is a growing digital agency specialising in high-performance e-commerce solutions. Their team combines strategic, creative, and technical expertise to build, optimise, and manage impactful online experiences for a diverse range of brands.This role sits on the development side of the business and is a client-facing role.Role OverviewThe Ecommerce Executive will support the delivery and ongoing management of website projects and client retainers. This role is ideal for someone with 1-2 years' experience using e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for client success and digital growth.Key ResponsibilitiesProject ManagementManage planning and execution of e-commerce website projectsEnsure projects are delivered on time, within scope, and on budgetAct as a key point of contact for clients, ensuring smooth communication and issue resolutionRetainer ManagementOversee delivery of services within client retainersMonitor performance metrics and provide actionable recommendationsIdentify opportunities for upselling or adding further valueClient CollaborationBuild and maintain strong client relationshipsUnderstand client objectives and ensure services align with their business goalsProvide regular updates, performance reports, and strategic insightsTeam CoordinationWork closely with internal teams across design, development, and digital marketingLead project kick-offs and maintain alignment across stakeholders on timelines and deliverablesE-commerce ExpertiseStay up-to-date on e-commerce trends, tools, and platform featuresShare insights internally and with clients to improve performance and user experienceAdvise on UX/UI best practices and website optimisation strategiesRequired Skills and Experience1-2 years' experience in e-commerce, digital marketing, or web project managementStrong understanding of Shopify and other e-commerce platformsExcellent time management and ability to juggle multiple prioritiesClear and confident communicator, comfortable working with both technical and non-technical stakeholdersStrong analytical skills with the ability to interpret data and drive improvementsProactive, solution-focused, and results-drivenBenefitsGenerous holiday allowanceSocial events and team socialsPerformance-related bonus schemeHybrid working model for flexibility & 4.5 day working weekOpportunities for professional development and growthIf you're passionate about e-commerce and eager to develop your career within a dynamic and supportive agency environment, we'd love to hear from you.TPBN1_UKTJ