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- Tasks: Troubleshoot complex infrastructure issues and enhance security controls in a hands-on role.
- Company: Join a growing tech team that values collaboration and innovation.
- Benefits: Gain exposure to modern tech, ongoing training, and career progression opportunities.
- Other info: Supportive culture with mentoring opportunities and a focus on continuous improvement.
- Why this job: Make a real impact while working with cutting-edge cloud and infrastructure technologies.
- Qualifications: Experience in senior support roles and strong knowledge of Microsoft cloud technologies required.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for a skilled Senior Systems Support Engineer to join a growing technical team supporting a diverse range of modern client environments. This is a hands-on, third-line role where you’ll work with the latest cloud, security, and infrastructure technologies while playing a key part in maintaining high availability and driving technical improvements. You’ll be joining a collaborative environment that values proactive problem-solving, automation, and continuous improvement—ideal for someone who enjoys getting stuck into complex issues and making a real impact.
You’ll gain exposure to a wide and modern tech stack, including:
- Microsoft Cloud & Productivity: Entra ID, Intune, Microsoft 365 (Exchange Online, Teams, SharePoint)
- Cloud Platforms: Microsoft Azure and Amazon Web Services (AWS)
- Virtualisation: VMware and Hyper-V
- Security & Access: MDR/EDR, SASE, Privileged Access Management (PAM), password vaulting
- Core Infrastructure: Active Directory, DNS, DHCP
- Networking: General troubleshooting and diagnostics
- Backup & Recovery: Veeam and enterprise-grade backup solutions
Responsibilities:
- Acting as a senior escalation point for complex infrastructure issues
- Troubleshooting and resolving incidents across cloud, virtualisation, and on-prem environments
- Managing upgrades, patching, and system improvements in line with best practice
- Supporting and enhancing security controls and responding to incidents
- Delivering and maintaining robust backup and disaster recovery solutions
- Working closely with internal teams and third-party vendors to resolve issues efficiently
- Mentoring junior engineers and sharing technical knowledge
- Keeping clear and detailed documentation throughout the support lifecycle
Qualifications:
- Strong experience in a 3rd line or senior support role
- Solid technical knowledge across Microsoft cloud technologies, virtualisation, and infrastructure
- Experience with security tools and modern IT environments
- A proactive mindset with a focus on automation and continuous improvement
- Excellent communication skills and a customer-focused approach
- Ability to manage priorities and perform well under pressure
Benefits:
- Exposure to a modern, enterprise-level technology stack
- Ongoing training, certifications, and career progression
- Opportunity to work on complex and varied environments
- Supportive team culture with opportunities to mentor and grow
Senior System Engineer in Cramlington employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior System Engineer in Cramlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack thoroughly. We recommend practising common technical questions and scenarios related to cloud, security, and infrastructure to show you’re ready to tackle complex issues head-on.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled tough challenges in previous roles. We want to see your proactive mindset and how you’ve driven improvements in past environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our collaborative team.
We think you need these skills to ace Senior System Engineer in Cramlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description. We want to see how your skills align with our needs, so don’t be shy about showcasing your expertise in Microsoft Cloud, virtualisation, and security tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your proactive mindset fits with our culture of continuous improvement. We love seeing candidates who are excited about tackling complex issues.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenging technical problems in the past. We value proactive problem-solving, so share stories that demonstrate your ability to think on your feet and drive technical improvements.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills to our team!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Stack
Make sure you’re familiar with the specific technologies mentioned in the job description, like Microsoft Azure, AWS, and VMware. Brush up on your knowledge of cloud services and security tools, as these will likely come up during the interview.
✨Showcase Problem-Solving Skills
Prepare to discuss past experiences where you tackled complex infrastructure issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to problem-solving.
✨Emphasise Collaboration
Since the role involves working closely with internal teams and third-party vendors, be ready to share examples of how you’ve successfully collaborated in previous roles. Highlight your communication skills and customer-focused mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, ongoing projects, and opportunities for mentorship. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.