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- Tasks: Resolve complex tech issues and provide hands-on support across the UK.
- Company: Established IT services provider known for customer-focused solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Exciting role with opportunities for professional growth and fieldwork.
- Why this job: Gain diverse experience in tech while making a real impact on client satisfaction.
- Qualifications: Strong technical skills and ability to handle complex issues.
The predicted salary is between 30000 - 40000 £ per year.
Location: St Ives, Cambridgeshire (with UK-wide travel)
Reporting to: Service Desk Manager
Our client is a well-established IT services provider that combines technology, process, and people to deliver solutions that are personal, professional, and practical. They pride themselves on being consistent, customer-focused, and a safe pair of hands for their clients.
The successful candidate will act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services. You will take ownership of issues from start to finish, combining strong technical ability with a calm, professional approach.
Key Responsibilities:
- Acting as an escalation point for 1st Line, resolving complex technical issues
- Delivering both remote and on-site support to clients across the UK
- Installing, configuring, and deploying IT equipment
- Supporting and troubleshooting across: Azure and cloud platforms (AWS / Google Cloud beneficial), Windows Server
2nd Line Engineer in Cornwall employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desks or similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring up specific examples of how you've tackled complex issues, especially with Azure or cloud platforms.
✨Tip Number 3
Be ready for hands-on scenarios! Since this role involves on-site support, prepare for practical assessments or role-play situations during interviews. Show them you can handle real-world challenges with ease.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the 2nd Line Engineer position. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace 2nd Line Engineer in Cornwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Engineer role. Highlight any relevant technical abilities, especially with Azure, AWS, or Google Cloud, and don’t forget to mention your customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've resolved complex issues and provided excellent support, both remotely and on-site.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to take ownership of issues from start to finish. We love candidates who can demonstrate a calm and professional approach when tackling challenges, so share some stories that highlight these traits!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Azure, AWS, and Google Cloud. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your problem-solving skills and technical prowess.
✨Showcase Your Customer Service Skills
Since this role involves client-facing services, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and how you’ve turned challenging situations into positive outcomes.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a hands-on test during the interview. Think about how you would approach installing or configuring IT equipment on-site. Practising these scenarios can help you feel more confident and prepared.
✨Demonstrate Your Flexibility
This position requires UK-wide travel, so be prepared to discuss your availability and willingness to travel. Share any previous experiences where you've adapted to changing environments or worked in varied locations, as this will show you're the right fit for the role.