At a Glance
- Tasks: Provide IT support, analyse data, and improve business systems.
- Company: Join a growing team in a dynamic tech environment.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Exciting chance to work with innovative tools and develop your career.
- Why this job: Make a real impact by enhancing processes and systems with technology.
- Qualifications: Experience in IT support and strong analytical skills required.
The predicted salary is between 32000 - 32000 £ per year.
We are seeking a proactive and technically minded IT Systems Analyst to join our growing team. This is a varied role that combines IT support, business systems administration, data analysis, and continuous improvement.
You will act as a key link between users, business stakeholders, and external development partners, ensuring our systems operate effectively while identifying opportunities to improve processes, reporting, and business performance through better use of technology and data. The ideal candidate will have a strong foundation in 1st and 2nd Line IT Support alongside a genuine interest in data, reporting, and digital transformation. You do not need to be a developer, but you should be comfortable working with data, analysing business processes, and helping shape system enhancements.
Key Responsibilities- IT Support & Systems Administration
- Provide 1st and 2nd Line support for users across hardware, software, networking, and business applications.
- Support Microsoft 365 including Outlook, Teams, SharePoint, and OneDrive.
- Troubleshoot desktop, laptop, printer, and mobile device issues.
- Assist with user account administration, permissions, and onboarding activities.
- Support network connectivity and basic infrastructure troubleshooting.
- Maintain IT documentation, procedures, and knowledge base articles.
- Data Analysis & Business Improvement
- Analyse business data to identify trends, inefficiencies, and opportunities for improvement.
- Create and maintain reports, dashboards, and spreadsheets to support business decision-making.
- Transform complex data sets into meaningful insights and actionable recommendations.
- Support data cleansing, validation, and migration activities.
- Use Excel and reporting tools to automate manual processes and improve operational efficiency.
- Business Systems & Application Support
- Investigate system issues and coordinate resolutions with third-party suppliers and development partners.
- Assist with system upgrades, testing, and user acceptance activities.
- Gather feedback from users to identify opportunities for system improvements.
- Essential
- Experience providing 1st and 2nd Line IT Support.
- Strong knowledge of Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive.
- Good understanding of Windows operating systems and desktop support.
- Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
- Strong Excel skills including Pivot Tables, Lookups, data manipulation, and reporting.
- Excellent analytical and problem-solving abilities.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organisational skills with the ability to manage multiple priorities.
- Desirable
- Experience with Power BI, Power Query, or similar reporting tools.
- Exposure to SQL or database querying.
- Experience supporting ERP, CRM, or business systems.
- Understanding of business process mapping and continuous improvement.
- Experience working with outsourced development teams or third-party software providers.
- Knowledge of Power Automate or workflow automation tools.
If you think this could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV!
Technical Deve in Cannock employer: Nextech Group Limited
Join our dynamic team in Cannock as an IT Systems Analyst, where you'll enjoy a collaborative work culture that prioritises employee growth and development. We offer competitive salaries, comprehensive benefits, and opportunities to engage in meaningful projects that drive digital transformation and business improvement. With a focus on innovation and continuous learning, you'll be empowered to make a real impact while working with cutting-edge technology and supportive colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Deve in Cannock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support and data analysis. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your ability to analyse data and improve processes. This will give you an edge and demonstrate your proactive approach to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Deve in Cannock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd Line IT Support, as well as your skills with Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Show Off Your Analytical Skills:Since data analysis is a big part of this role, include examples of how you've used data to drive improvements in past positions. We love seeing candidates who can turn complex data into actionable insights, so let us know how you’ve done that!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd Line IT Support skills. Be ready to discuss your experience with Microsoft 365, especially Outlook, Teams, and SharePoint. They’ll likely ask you about troubleshooting common issues, so have some examples ready!
✨Show Off Your Data Skills
Since this role involves a lot of data analysis, be prepared to talk about how you've used Excel for reporting and data manipulation. Highlight any experience with Pivot Tables or Lookups, and if you’ve worked with Power BI or SQL, make sure to mention that too!
✨Communicate Like a Pro
You’ll need to bridge the gap between technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. Think of examples where you successfully communicated with users or business partners to resolve issues or improve processes.
✨Be Ready to Discuss Improvements
This role is all about continuous improvement, so come prepared with ideas! Think about past experiences where you identified inefficiencies and how you proposed solutions. Showing that you’re proactive about enhancing systems will definitely impress them.
