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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support to diverse customers in a fast-paced environment.
- Company: Join a dynamic Managed Service Provider with a collaborative team culture.
- Benefits: Salary up to £32,000, hybrid working, and ongoing training support.
- Why this job: Perfect for problem-solvers wanting to enhance their tech skills and career.
- Qualifications: Experience in Service Desk roles and strong knowledge of Windows and Microsoft 365.
- Other info: Clear progression path and exposure to modern tools and technologies.
The predicted salary is between 24000 - 32000 £ per year.
We're looking for a Service Desk Analyst to join a fast-paced Managed Service Provider (MSP) environment, supporting a diverse range of customers across multiple technologies. This is a great opportunity for someone who enjoys problem-solving, delivering excellent customer service, and developing their technical skills in a structured MSP setting.
Key Responsibilities
- Provide 1st and 2nd line support to end users via phone, email, and ticketing system
- Troubleshoot issues relating to Windows, Microsoft 365, and basic networking
- Manage incidents and service requests in line with SLAs
- Escalate complex issues to senior engineers where required
- Set up and maintain user accounts, hardware, and software
- Document fixes and contribute to the internal knowledge base
- Deliver a professional, customer-focused support experience
Technical Skills & Experience
- Previous experience in a Service Desk / Helpdesk role, ideally within an MSP
- Strong knowledge of Windows 10/11 and Microsoft 365
- Basic understanding of Active Directory (user management, group policies)
- Familiarity with ticketing systems and ITIL-based processes
- Exposure to networking concepts (DNS, DHCP, TCP/IP)
- Excellent troubleshooting and communication skills
Desirable Skills
- Experience supporting multiple customers or environments
- Exposure to Azure / Intune / Exchange Online
- Relevant certifications (Microsoft, CompTIA, ITIL)
What's On Offer
- Salary up to £32,000
- Hybrid working (Bristol office-based with flexibility)
- Clear progression path within a growing MSP
- Ongoing training and certification support
- Friendly, collaborative team environment
- Modern tools and technologies
If you're a motivated Service Desk Analyst looking to grow your career in an MSP environment, we'd love to hear from you. Apply now or contact us for more information.
Service Desk analyst in Bristol employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving abilities and customer service experience.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience with Windows, Microsoft 365, and any ticketing systems you've used. Show us why you're the perfect fit for the role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Service Desk analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Desk roles, especially with Windows and Microsoft 365. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky issues in the past. We love seeing candidates who can think on their feet and deliver great customer service.
Keep It Professional: While we appreciate a friendly tone, make sure your application is polished and professional. This is your chance to make a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss troubleshooting techniques and any relevant experiences you've had in previous roles. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to providing a professional support experience.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL-based processes is key for this position. Brush up on how incidents and service requests are managed, and be prepared to discuss how you would handle various scenarios in line with SLAs. This will show that you’re ready to hit the ground running.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for training and certification. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
