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For Companies At a Glance
- Tasks: Support the sales team and deliver excellent customer service daily.
- Company: Join a growing sales team in a dynamic Birmingham-based company.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Be at the heart of sales operations and make a real impact.
- Qualifications: Strong customer service skills and familiarity with sales processes.
- Other info: Flexible role with opportunities for growth in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a proactive and customer-focused Internal Sales Support professional to join a busy and growing sales team based in Birmingham. This role is vital to the smooth running of the sales function, providing day-to-day support to the sales team while delivering excellent service to customers.
If you are organised, personable, and enjoy working at the heart of a commercial operation, this is a great opportunity to develop your career in sales support.
The Role
Reporting into the Sales Support Manager, you will play a key role in ensuring sales activities run efficiently and customers receive a consistently high level of service. You will work closely with the sales team, customers, and internal departments to support order processing, manage enquiries, and help drive sales performance.
Key Responsibilities
- Provide day-to-day administrative and operational support to the sales team
- Answer incoming calls professionally and manage messages accurately
- Build and maintain strong customer relationships through regular communication
- Raise, confirm, and process sales orders accurately within internal systems
- Chase and follow up on direct deliveries to ensure timely dispatch
- Monitor stock availability and manage stock orders to meet customer demand
- Liaise with internal departments to resolve issues impacting sales or delivery
- Provide quotations for products and services
- Handle customer queries and resolve issues efficiently and professionally
- Support account mapping and provide insights to assist sales planning
- Make outbound calls to customers and handle inbound sales enquiries
- Provide cover for sales colleagues during periods of absence
- Attend customer meetings where required to support the sales process
- Assist the sales team in achieving individual and team sales targets
Skills, Knowledge & Experience
- Strong understanding of customer service within a sales environment
- Familiarity with sales processes, order processing, and stock management
- Confident verbal and written communication skills
- Excellent organisational skills with the ability to manage multiple priorities
- Comfortable using CRM systems, order processing software, and Microsoft Office
- A team player with a collaborative, supportive approach
- Customer-focused mindset with a proactive and positive attitude
- Flexible and adaptable, able to respond to changing priorities
- Driven, motivated, and keen to continuously develop skills
What’s On Offer
- Salary of £30,000
- Birmingham-based role
- Supportive team environment
- Opportunity to develop within a growing sales organisation
If you are an organised Internal Sales Support professional who enjoys working closely with customers and sales teams, we would love to hear from you. Apply today to be considered.
Internal Sales Support in Birmingham employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Internal Sales Support role. Keep it concise and focus on your customer service skills and sales support experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Internal Sales Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant sales support experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've provided excellent customer service or supported a sales team in the past. We love a good story!
Show Off Your Organisational Skills: Since this role requires excellent organisational abilities, consider including examples of how you’ve managed multiple priorities in previous jobs. We want to see how you keep everything running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nextech Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Internal Sales Support role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be prepared to share specific examples of how you've successfully handled customer queries or built strong relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your proactive approach.
✨Demonstrate Your Organisational Skills
The ability to manage multiple priorities is crucial for this position. During the interview, discuss how you stay organised and prioritise tasks. You might want to mention any tools or techniques you use to keep track of your workload, as this will show that you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the sales team's current challenges or how success is measured in the Internal Sales Support position. It’s a great way to demonstrate your enthusiasm and eagerness to contribute.
