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For Companies At a Glance
- Tasks: Resolve complex technical issues and support advanced infrastructure environments.
- Company: Join a dynamic Managed Service Provider in Bath with a collaborative culture.
- Benefits: Competitive salary, training budget, pension, and holiday allowance.
- Why this job: Make a real impact while advancing your career in a supportive team.
- Qualifications: Experience as a 3rd Line Engineer with strong virtualisation and troubleshooting skills.
- Other info: Opportunities for progression into senior roles and technical leadership.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced 3rd Line Engineer to join a growing Managed Service Provider (MSP), acting as the highest technical escalation point and playing a key role in supporting and improving customer infrastructure environments. This role is ideal for a senior engineer with strong virtualisation and infrastructure experience, who enjoys complex troubleshooting, project delivery, and providing technical leadership within an MSP environment.
Key Responsibilities
- Act as the final escalation point for complex 3rd line issues
- Own and support virtualisation platforms (VMware / Hyper-V)
- Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
- Perform root cause analysis and implement permanent fixes
- Manage Azure infrastructure including VMs, networking, storage, and identity
- Support core services including Active Directory, DNS, DHCP, and Group Policy
- Lead technical input on infrastructure projects and migrations
- Mentor and provide escalation support to 1st and 2nd line engineers
- Ensure systems are secure, stable, and meeting SLA requirements
Essential Skills
- UK Driving License required for occasional client visits
- Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
- Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
- Solid expertise across Windows Server environments
- Experience supporting Azure infrastructure
- Strong understanding of networking fundamentals
- Extensive experience with Active Directory
- Ability to troubleshoot complex, multi-layered infrastructure issues
- Experience working to SLAs in a customer-facing environment
Desirable Skills
- Experience with Azure AD (Entra ID), Intune, and conditional access
- Infrastructure automation and scripting (PowerShell, Terraform, Bicep, ARM)
- Backup, disaster recovery, and business continuity solutions
- Security tooling and best practices
- Relevant certifications (Microsoft, Azure, VMware, ITIL)
What’s On Offer
- Salary of £40,000-£50,000 depending on experience
- A technically strong MSP environment with real ownership and impact
- Clear progression into Senior / Lead / Architecture roles
- Training budget and certification support
- Supportive, collaborative engineering team
- Pension, holiday allowance, and additional benefits
3rd Line Support Engineer in Bath employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Bath
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving virtualisation and infrastructure. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to 3rd Line Support. Brush up on your troubleshooting techniques and be ready to discuss your experience with Azure, VMware, and networking. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Support Engineer in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with virtualisation technologies and complex troubleshooting. We want to see how your skills match up with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 3rd Line Engineer position. Share specific examples of your past experiences that relate to the job description.
Show Off Your Technical Skills: When filling out your application, be sure to mention your hands-on experience with Windows Server, Azure, and networking. We love seeing candidates who can demonstrate their technical prowess in real-world scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Nextech Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of virtualisation technologies like VMware and Hyper-V, as well as Windows Server environments. Be ready to discuss your hands-on experience and any complex troubleshooting scenarios you've faced.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved advanced infrastructure issues in the past. Highlight your approach to root cause analysis and how you implemented permanent fixes, as this will demonstrate your ability to tackle complex problems.
✨Familiarise Yourself with Azure
Since the role involves managing Azure infrastructure, make sure you're up to speed with Azure services, including VMs, networking, and storage. Being able to discuss your experience with Azure AD and Intune will also give you an edge.
✨Be Ready to Lead and Mentor
As a 3rd Line Engineer, you'll be expected to provide technical leadership. Think about times when you've mentored junior engineers or led projects, and be prepared to discuss your leadership style and how you ensure systems meet SLA requirements.
