We’re working with a growing, customer-focused IT provider looking to add a technically strong IT Support Engineer to its Aylesbury team. You’ll be the escalation point for 1st Line, working across a broad client base with a mix of remote support, onsite visits and project work.
Responsibilities
- Act as the escalation point for 1st Line, resolving complex incidents through to resolution
- Carry out in-depth troubleshooting across Windows, Microsoft 365, networking and endpoints
- Administer Microsoft 365, including Exchange Online, Teams and SharePoint
- Manage identity and access via Active Directory, Group Policy and Azure/Entra ID
- Deploy and manage devices using Intune/Autopilot
- Use PowerShell to automate tasks and support administration
- Support client networks, including switches, routers, firewalls, VPNs and Wi-Fi
- Contribute to client projects such as migrations, onboarding and infrastructure refreshes
- Attend client sites for support and project work
- Maintain clear documentation and accurate ticket updates
Skills & Experience Required
- Proven 2nd Line Support experience, ideally 2+ years
- Strong troubleshooting skills across Windows Server and Windows 10/11
- Hands-on experience with Microsoft 365, Active Directory, Azure/Entra ID and Intune
- Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Working knowledge of PowerShell
- Experience working to SLAs; MSP or multi-client background highly desirable
- Virtualisation (Hyper-V/VMware) and backup exposure advantageous
- Certifications beneficial, e.g. MD-102, MS-102, AZ-104, CompTIA Network+
- Strong communication and customer-facing skills
Full UK driving licence preferred
What’s on Offer
- Salary up to £35,000
- Discounted gym membership
- Company share scheme eligibility after 12 months’ service
- Exposure to a wide range of technologies and client environments
- Ongoing training and certification support
- Real project exposure, with progression towards 3rd Line or Systems Engineer roles
IT Support Engineer in Aylesbury employer: Nextech Group Limited
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