At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist with projects.
- Company: Join Nextech Group, a dynamic Managed Service Provider delivering innovative IT solutions.
- Benefits: Enjoy a salary up to £35,000, flexible working, and career growth opportunities.
- Other info: Full UK driving licence needed for occasional client site visits.
- Why this job: Be part of a supportive team, work with diverse technologies, and make a real impact.
- Qualifications: 2+ years in IT support, strong knowledge of Microsoft 365, and excellent troubleshooting skills required.
The predicted salary is between 28000 - 42000 £ per year.
Nextech Group Limited provided pay range
This range is provided by Nextech Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Nextech Group Limited
Job Title: 2nd Line IT Support Engineer (MSP)
Location: Nottingham
We are a growing Managed Service Provider (MSP) delivering IT support and technology solutions to a wide range of clients. Our services include cloud, networking, security, VoIP, and IT infrastructure management.
We’re now seeking an experienced 2nd Line IT Support Engineer to join our technical team. This role will suit someone with strong troubleshooting skills, excellent customer service, and a proven track record supporting a variety of IT systems in an MSP or multi-client environment.
The Role
As a 2nd Line Support Engineer, you will be responsible for resolving escalated technical issues, assisting with project work, and ensuring high-quality service delivery to our clients. You will work with a wide range of technologies, supporting everything from desktops and servers to cloud platforms and network infrastructure.
Key Responsibilities
- Provide 2nd line technical support for clients via phone, remote tools, and on-site visits
- Troubleshoot and resolve escalated IT issues from the 1st line support team
- Support Windows Server environments, Active Directory, Microsoft 365, and Azure services
- Configure, maintain, and troubleshoot networking equipment (switches, firewalls, routers, VPNs, Wi-Fi)
- Assist with IT infrastructure projects such as migrations, upgrades, and new deployments
- Maintain accurate documentation for client systems and service activities
- Work closely with colleagues and third-party vendors to ensure issues are resolved promptly
- Deliver exceptional customer service and communicate effectively with both technical and non-technical users
What You’ll Bring
- 2+ years’ experience in an IT support role (preferably in an MSP environment)
- Strong knowledge of Microsoft 365, Windows Server, and Active Directory
- Understanding of networking fundamentals (DNS, DHCP, VLANs, firewalls, VPNs)
- Experience with cloud services (Microsoft 365, Azure)
- Familiarity with virtualisation technologies (VMware, Hyper-V)
- Excellent troubleshooting skills and ability to work methodically under pressure
- Strong communication skills and a customer-focused approach
- Full UK driving licence (occasional client site visits required)
What’s on Offer
- Salary up to £35,000 (DOE)
- Varied and challenging role with exposure to a wide range of technologies
- Supportive team environment with opportunities for training and career growth
- Flexible working mix of office, remote, and client site work
- Chance to work with diverse clients and industry sectors
If you’re a skilled IT Support Engineer looking for your next step in the MSP world, we’d love to hear from you.
Apply now to be considered for this role.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting, Information Services, and Business Consulting and Services
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#J-18808-Ljbffr2nd Line IT Support Engineer (MSP) in Nottingham employer: Nextech Group Limited
Nextech Group Limited is an exceptional employer for IT professionals, offering a dynamic work environment in Nottingham where you can thrive as a 2nd Line IT Support Engineer. With a strong focus on employee growth, we provide ample training opportunities and a supportive team culture that encourages collaboration and innovation. Enjoy a flexible working arrangement and the chance to engage with diverse clients across various sectors, making your role both challenging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer (MSP) in Nottingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved complex IT issues. This will help you illustrate your problem-solving abilities and how you can add value to the team.
✨Tip Number 3
Since customer service is a key aspect of this role, practice articulating how you've successfully communicated with both technical and non-technical users in past positions. This will highlight your ability to deliver exceptional service.
✨Tip Number 4
Network with current or former employees of Nextech Group Limited on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace 2nd Line IT Support Engineer (MSP) in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, especially in an MSP environment. Emphasise your troubleshooting skills and familiarity with technologies mentioned in the job description, such as Microsoft 365, Windows Server, and networking fundamentals.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide exceptional customer service and resolve technical issues effectively.
Showcase Technical Skills:Clearly list your technical skills related to the job, such as experience with cloud services, virtualisation technologies, and networking equipment. Use bullet points for clarity and ensure they align with the requirements outlined by Nextech Group Limited.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Nextech Group Limited
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved complex technical issues in the past. Highlight your methodical approach and any tools you used, as this will demonstrate your capability to handle escalated problems effectively.
✨Demonstrate Customer Service Excellence
Since this role involves direct client interaction, be ready to share experiences where you provided exceptional customer service. Emphasise your communication skills and how you adapt your approach for both technical and non-technical users.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft 365, Windows Server, and networking fundamentals. Be ready to discuss how you've applied these technologies in previous roles, as well as any experience with cloud services like Azure.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your interest in the role and the company. Ask about the team dynamics, ongoing projects, or opportunities for professional development within the organisation to demonstrate your enthusiasm for joining their team.
