Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and solve IT issues for users daily.
- Company: Join a dynamic Managed Service Provider in West Sussex.
- Benefits: Enjoy a competitive salary and potential for remote work.
- Why this job: Perfect for tech enthusiasts who love problem-solving and user support.
- Qualifications: Experience in 2nd Line IT support is essential.
- Other info: Opportunity to work with diverse IT systems and technologies.
The predicted salary is between 21000 - 35000 £ per year.
Job Title: 2nd Line IT Support Engineer (MSP)
Location: West Sussex
Salary: Up to £35,000 (DOE)
Are you an experienced 2nd Line IT Support Engineer looking for your next career move?
Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.
About the Role
We\’re seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You\’ll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.
This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.
Key Responsibilities
- Provide 2nd line technical support to end-users (onsite and remote)
- Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
- Escalate complex issues to 3rd line / specialist teams where appropriate
- Configure and install hardware, software, and peripherals
- Manage user accounts, permissions, and access in Active Directory / Microsoft 365
- Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
- Document support work, solutions, and processes clearly
- Assist with IT projects and system upgrades as required
Skills and Experience Required
- 2+ years of experience in an IT support role (ideally 2nd line or service desk)
- Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Experience supporting networks and basic understanding of switches, firewalls, and VPNs
- Familiarity with cloud technologies (Microsoft 365, Azure)
- Strong troubleshooting skills and ability to work methodically under pressure
- Excellent communication and customer service skills
- Full UK driving licence (occasional travel to client sites may be required)
If you are a motivated IT Support Engineer looking to take the next step in your career, we\’d love to hear from you.
Apply now with an up-to-date CV to be considered.
2nd Line IT Support employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. This will not only help you during the interview but also show us that you're genuinely interested in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in troubleshooting and resolving IT issues. We love hearing about real-life examples, so think of a few scenarios where you successfully solved a problem for a user.
✨Tip Number 3
Brush up on your communication skills. As a 2nd Line IT Support Engineer, you'll need to explain technical concepts to non-technical users. Practising how to simplify complex information can really set you apart.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into our company culture and what we value in a candidate, which can be incredibly helpful when preparing for your interview.
We think you need these skills to ace 2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided 2nd line support. Include specific technologies and systems you've worked with to demonstrate your technical skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and passion for IT support. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Relevant Certifications: If you have any IT certifications (like CompTIA, Microsoft, or Cisco), be sure to mention them in your application. This shows your commitment to professional development and enhances your credibility as a candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Nextech Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific technologies and systems you've worked with, especially those relevant to the role. Consider bringing examples of past problems you've solved to demonstrate your capabilities.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and the types of systems they use. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting issues, as this will showcase your analytical abilities and approach to resolving user problems.
✨Demonstrate Excellent Communication Skills
As a 2nd Line IT Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex concepts in simple terms, and be ready to discuss how you handle difficult conversations or frustrated users.
