At a Glance
- Tasks: Lead technical solutions and design for diverse customer environments in a hands-on role.
- Company: Dynamic Managed IT Services business with a focus on innovation and growth.
- Benefits: Competitive salary, hybrid working, generous holiday, health plan, and career progression.
- Other info: Exciting opportunity for career advancement and professional development.
- Why this job: Take ownership of technical standards and make a real impact in a growing company.
- Qualifications: 5+ years in senior technical roles with strong MSP experience and advanced Microsoft knowledge.
The predicted salary is between 40500 - 49500 £ per year.
Location: Reigate / Surrey - Hybrid, minimum 2 days in office
Salary: £60,000 rising to £65,000 after probation
Permanent | MSP / Managed IT Services
We're recruiting for a growing Managed IT Services business looking to appoint a Head of Technical Solutions to take ownership of technical standards, solution design and complex escalations across its commercial customer base. This is not a purely managerial role. We're looking for a senior technical professional who can remain hands-on while becoming the technical authority for the business.
The Role
You'll take ownership of the design, security and performance of customer environments, working across:
- Microsoft 365, Entra ID and Azure
- Windows Server and virtualisation
- Networking, security and backup
- Complex technical escalations and root cause analysis
- Technical solution design and project scoping
- PowerShell and automation
- Technical documentation and standards
A key initial focus will be reviewing existing customer environments, identifying technical risks and improvements, and bringing estates up to a consistent, documented and supportable standard. You'll also act as the senior technical point of contact internally, supporting Service Desk engineers, Professional Services and Account Management with everything from escalations through to customer reviews, solution scoping and pricing.
Ideally, you'll have:
- 5+ years in senior infrastructure / technical positions
- Strong experience within an MSP or multi-client IT environment
- Advanced Microsoft 365, Entra ID and Azure knowledge
- Strong networking, security, Windows Server, virtualisation and backup experience
- Experience owning technical solutions end-to-end
- Strong troubleshooting and root cause analysis skills
- PowerShell / scripting experience
- Confidence communicating with customers and senior stakeholders
Microsoft certifications, Cloudflare/DNS experience, CompTIA Network+ or Security+, ITIL Foundation and experience scoping/pricing technical projects would all be advantageous.
Package
- £60,000 starting salary
- Increase to £65,000 following successful 3-month probation
- Hybrid working, minimum 2 days per week in Reigate
- 25 days holiday + bank holidays + birthday off
- Health cash plan and remote GP access
- Training and certification support
- Employee discounts
- Career progression
- Paid weekend on-call rota
Interested? If you're currently operating as a Senior Infrastructure Engineer, Technical Consultant, Solutions Architect, Technical Lead or Senior MSP Engineer and want to step into a position with real technical ownership, this could be an excellent next move. Apply now for a confidential conversation.
Head of Technical Solutions in Reigate employer: Nextech Careers
Join a dynamic Managed Service Provider in Ipswich, where you will thrive in a modern office environment that fosters collaboration and innovation. With a competitive salary and opportunities for training and professional development, this role not only offers meaningful work but also genuine career progression. Enjoy the benefits of free on-site parking and engaging company social events, making it an excellent place to grow your IT support career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technical Solutions in Reigate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech Careers!
✨Direct Apply to Nextech Careers
Let's not forget to apply directly through the Nextech Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Technical Solutions in Reigate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
