Role: 2nd Line IT Support Engineer
Location: Cheshire (East)
Salary: Up to £35,000
Setup: 5 days in office
We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer to its technical team.
This is a hands-on role combining remote support, troubleshooting and client-site work, with the opportunity to get involved in installations and broader technical projects. The business places a strong emphasis on customer service and wants someone capable of taking ownership of technical issues through to resolution.
The role
* Provide primarily 2nd Line IT support across a varied customer base
* Diagnose and resolve hardware, software, network and infrastructure issues
* Deliver support both remotely and through client site visits
* Work across Microsoft technologies, networking and virtualisation
* Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS
* Support firewalls, routing and general networking issues
* Assist with customer installations, upgrades and technical projects
* Maintain strong communication with customers throughout incidents and requests
* Continue developing technically, including working towards relevant Microsoft certifications
What we're looking for
* Previous experience in a 2nd Line IT Support / IT Engineer position
* Ideally experience working within an MSP or IT services environment
* Strong Microsoft support knowledge
* Good understanding of networking, including TCP/IP, DHCP and DNS
* Exposure to firewalls, routing and virtualisation
* Comfortable dealing directly with customers remotely and on-site
* A proactive attitude with strong troubleshooting and communication skills
Package
* Up to £35,000, depending on experience
* Monday to Friday
* On-call rota
* Company vehicle/fuel card or business mileage arrangement
* Workplace pension
* Free parking
* 28 days annual leave
The MSP preference, Microsoft/networking requirements, client-site work, on-call structure and benefits reflect the previous brief supplied by the client.
2nd Line Engineer in Middlewich employer: Nextech Careers
Join a dynamic Managed Service Provider in Ipswich, where you will thrive in a modern office environment that fosters collaboration and innovation. With a competitive salary and opportunities for training and professional development, this role not only offers meaningful work but also genuine career progression. Enjoy the benefits of free on-site parking and engaging company social events, making it an excellent place to grow your IT support career.
