At a Glance
- Tasks: Solve complex IT challenges and support both office and production environments.
- Company: Leading manufacturing company in Stoke-on-Trent with a tech-driven approach.
- Benefits: Salary up to £36,000, training opportunities, pension scheme, and additional perks.
- Other info: Dynamic environment with opportunities for career development.
- Why this job: Make a real impact in a hands-on role with varied daily tasks.
- Qualifications: Experience in 2nd Line IT Support and solid knowledge of Microsoft technologies.
The predicted salary is between 38250 - 46750 £ per year.
Role: 2nd Line IT Support Engineer
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Location
- Stoke-on-Trent
- Manufacturing Sector
Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a
2nd Line IT Engineer to join a leading manufacturing company in Stoke-on-Trent, supporting both office and production environments.
This role is hands-on, varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same.
- What you'll be doing
- Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively.
- Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices.
- Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
- Maintaining and optimising critical systems that keep manufacturing operations running smoothly.
- Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts.
- Producing clear documentation for systems, assets, and incidents.
What we're looking for
- Proven experience in
- 2nd Line IT Support
(manufacturing or fast-paced environments a bonus).
- Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD).
- Networking know-how - TCP/IP, DNS, DHCP, VPNs, firewalls.
- Strong troubleshooting skills with a proactive approach.
- Excellent communication skills - able to support colleagues at all levels.
- Full UK driving licence (occasional travel may be required).
- What's in it for you
- Salary up to
£36,000 depending on experience.
- A stable, established employer in the manufacturing sector.
- On-site role with plenty of variety day to day.
- Training and career development opportunities.
- Pension scheme and additional company perks. xsabvtc
If you're ready to take ownership of IT support in a busy, hands-on environment and want to see the direct impact of your work, this could be the perfect next step.
...
2nd Line IT Support employer: Nextech Careers
Join a dynamic Managed Service Provider in Ipswich, where you will thrive in a modern office environment that fosters collaboration and innovation. With a competitive salary and opportunities for training and professional development, this role not only offers meaningful work but also genuine career progression. Enjoy the benefits of free on-site parking and engaging company social events, making it an excellent place to grow your IT support career.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech Careers!
✨Direct Apply to Nextech Careers
Let's not forget to apply directly through the Nextech Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
