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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and live chat, providing clear solutions.
- Company: Join Nextbase, a passionate team dedicated to exceptional customer support.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for growth.
- Why this job: Be the voice of our brand and make a real impact on customer happiness.
- Qualifications: 1 year in a customer-focused role preferred; strong communication and problem-solving skills required.
- Other info: Work in a dynamic environment with a rota-based schedule, including Saturday mornings.
The predicted salary is between 28800 - 43200 £ per year.
As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers.
Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible.
We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.
Main Responsibilities
- Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression
- Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence
- Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools
- Collaborate and Conquer: Work together with your team to smash targets and elevate customer happiness to new heights
Skills and experience
- 1 year of experience of working in a customer focused environment preferred
- Your relationship-building prowess and interpersonal skills are brilliant
- Your communication is powerful and persuasive, capable of influencing customers and your colleagues
- Able to demonstrate a capability in problem solving, decision making in time sensitive situations
- With a professional, positive approach, your “can-do” attitude, self-motivation, and readiness to go beyond are what make you stand out
- You are firm in the face of pressure, adapting your methods with grace and wisdom
- Strong organizational skills and ability to prioritize/multi-task easily with limited supervision
Ways to stand out from the crowd
- Kind-hearted and cool headed: Empathetic and understanding
- Tech proficient: Whether it is CRM software or MS Office, you can use with ease
- Problem-Solver: You love a good challenge and approach problems with a can-do attitude
- On the Tools: Using multiple different tools to enhance our customer experience efficiently
- Eager Learner: You are not just looking for a job; you want to make a difference
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Customer Ambassador employer: Nextbase
Contact Detail:
Nextbase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador
✨Tip Number 1
Familiarise yourself with Nextbase products and services. Understanding the ins and outs of what you’ll be supporting will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice active listening skills. During your interactions, focus on truly understanding customer concerns before responding. This will help you provide tailored solutions and build rapport.
✨Tip Number 3
Showcase your problem-solving abilities in real-time scenarios. Think about common customer issues and how you would resolve them, demonstrating your proactive approach during interviews or discussions.
✨Tip Number 4
Highlight your teamwork experience. Be ready to share examples of how you've collaborated with others to achieve goals, as this role emphasises working together to enhance customer satisfaction.
We think you need these skills to ace Customer Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, problem-solving, and your ability to work under pressure, as these are key for the Customer Ambassador role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to Nextbase's mission. Use specific examples from your past experiences that demonstrate your relationship-building skills and problem-solving abilities.
Showcase Your Tech Skills: Mention any experience you have with CRM software or MS Office in your application. Highlighting your tech proficiency will show that you can adapt quickly to the tools used at Nextbase.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Prepare answers that showcase your empathy, adaptability, and ability to handle pressure, as these traits are essential for a Customer Ambassador.
How to prepare for a job interview at Nextbase
✨Showcase Your Communication Skills
As a Customer Ambassador, clear and effective communication is key. During the interview, practice explaining complex ideas in simple terms, and be prepared to demonstrate how you can engage with customers in a friendly and approachable manner.
✨Demonstrate Active Listening
Highlight your ability to listen actively by summarising what the interviewer says and responding thoughtfully. This shows that you value their input and are capable of understanding customer needs, which is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Prepare examples from your past experience where you successfully resolved problems, showcasing your decision-making skills and 'can-do' attitude.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Share examples of how you've worked with others to achieve common goals and enhance customer satisfaction.
