At a Glance
- Tasks: Build, deploy, and maintain IT systems while providing top-notch customer support.
- Company: Next2IT, a fast-growing leader in next-gen IT services focused on digital transformation.
- Benefits: Gain hands-on experience, career advancement opportunities, and a supportive learning environment.
- Other info: Exciting pathway to progress into advanced roles in IT.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: GCSEs in English and Maths, strong communication, and problem-solving skills.
The predicted salary is between 18000 - 25000 £ per year.
This learner will develop skills with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk.
Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.
This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities
- Respond to and resolve more complex technical issues
- Monitor and manage ticket queues, ensuring SLAs are met
- Act as a liaison between customers and other support teams to facilitate issue resolution
- Document resolution procedures and update the knowledge base
- Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients
- Ensure that all system changes follow company change management processes
- Produce IT infrastructure policy documentation, implementation, and governance
- Undertake activities on client sites as required
Training Outcome
This apprenticeship offers a genuine pathway for growth within the company. Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture.
Skills Required
- Communication skills
- Problem solving skills
- Team working
- Experience with Office 365
- Good spoken English
- Good written English
- Customer service
- Ability to handle pressure
- Customer-oriented approach
Qualifications
Essential - GCSE - GCSEs including English Language and Maths - A*-C/9-4 or equivalent
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital Apprenticeship
Level: Advanced
Working Arrangements
Working Week: Monday - Friday, 9.00am - 5.30pm
Expected Duration: 1 Year 6 Months
Training Provider: FIREBRAND TRAINING LIMITED
Infrastructure Engineer Apprentice (Next2IT) employer: NEXT2IT LTD
Next2IT is an excellent employer for aspiring IT professionals, offering a dynamic work culture that fosters growth and innovation. As an Infrastructure Engineer Apprentice, you'll benefit from hands-on training in both on-premises and cloud services, with clear pathways for career advancement into higher engineering roles or cloud architecture. Located in a vibrant tech hub, the company promotes a collaborative environment where employees are encouraged to develop their skills and contribute to exciting projects.
