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For Companies At a Glance
- Tasks: Be the friendly voice behind top brands, handling calls, emails, and chats.
- Company: Join Next, a leading UK fashion retailer with over 35,000 employees.
- Benefits: Enjoy flexible shifts, quarterly bonuses, and discounts on popular brands.
- Why this job: Experience a dynamic, people-first culture with no sales pressure.
- Qualifications: No call centre experience needed; just bring your people skills and enthusiasm.
- Other info: Full training provided; quirky socks are optional but a great attitude is essential.
Overview
Join to apply for the Total Platform Customer Service Advisor role at Next.
Shifts you are applying for: 4 days on, 4 days off, 8am-6pm, 33.25 hours per week.
Role and Location
- Armthorpe, Doncaster (DN3 3FQ)
- £12.39 per hour (plus £1 per hour weekend premium)*
- Start date: 1st Sept and 6th Oct (3 weeks paid training Monday-Friday)
- Shifts: PT 4 days on 4 days off, 33.25 hours p/w (with flex up hours)
Role Type
Fast-paced. People-focused. Zero sales.
The Team and What You’ll Do
Join Total Platform, NEXT’s fastest-growing department, delivering WOW-worthy service for multiple brands. You’ll juggle calls, emails, WhatsApp and web chats, helping customers with order updates and gift advice. No pushy sales or scripts—just real conversations. Handle around 11,500 customer queries a week and be measured by helpfulness, not sales.
Your Daily Mission
- Calmly handle a high volume of interactions
- Deliver excellent customer service
- Communicate clearly, kindly, and honestly
- Navigate multiple systems efficiently
- Collaborate with NEXT teams to find fast solutions
Who We’re Looking For
You’re chatty, switched-on, and good with people. Prior call centre experience isn’t required, but being a great listener helps. Team size is 13-15 per shift.
- Confident communicator (calls, emails, live chat)
- Calm under pressure and quick to learn
- Friendly, reliable, and eager to learn
- Obsessed with good service
Full Training Included
3 weeks of full-time training to become a Total Platform pro. Bring energy, curiosity and a passion for helping people.
Ready to Join Us?
If you want a people-first job with variety, apply and we’ll chat. Quirky socks optional. Great attitude essential.
Additional Information
- During peak trading periods (up to 20 weeks per year), you may work one additional 4-hour shift per week. This is paid in advance and scheduled to maintain a smooth workflow.
- Spaces for each shift are limited and on a first-come, first-served basis.
- All successful applicants will be subject to criminal and credit checks. Right to work in the UK is required before commencement. Sponsorship under Skilled Worker route is unlikely.
Benefits and Company Info
- Disability Confident Employer (Level 2)
- 25% off most NEXT, MADE, Lipsy, Gap and Victoria’s Secret products
- Quarterly bonuses and other staff benefits
- Free parking on Next sites and staff discounts
- Access to health and wellbeing services and other employee programs
About Us
NEXT is a FTSE-100 retail company employing over 35,000 people across the UK and Ireland, with thousands of stores and online reach across many countries.
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Total Platform Customer Service Advisor employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Platform Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the brands Total Platform supports. Understanding their values and customer service expectations will help you connect better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills in various formats, such as phone calls, emails, and live chats. Being able to showcase your ability to handle different types of customer interactions will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in fast-paced environments, whether it's retail, hospitality, or even managing busy group chats. This will show that you can thrive under pressure, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think about examples where you've provided excellent service or resolved conflicts, as these stories will illustrate your suitability for the position.
We think you need these skills to ace Total Platform Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, communication skills, and any roles where you've demonstrated the ability to handle high-pressure situations. Use keywords from the job description to align your experience with what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to connect with people. Mention specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for joining the Total Platform team.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as being a confident communicator, calm under pressure, and a quick learner. These traits are crucial for the role, so provide examples of how you've demonstrated these in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Next
✨Show Your People Skills
As a Total Platform Customer Service Advisor, you'll be interacting with customers all day. Highlight your ability to connect with people, whether through previous work in retail, hospitality, or even just being the go-to person in social situations.
✨Demonstrate Multitasking Abilities
The role involves juggling calls, emails, and web chats. Be prepared to discuss how you've successfully managed multiple tasks at once in past experiences, showcasing your ability to stay calm under pressure.
✨Emphasise Your Problem-Solving Skills
Total Platform values quick thinking and effective solutions. Prepare examples of how you've resolved customer issues or challenges in the past, focusing on your approach to finding the best outcomes.
✨Express Your Passion for Customer Service
This role is all about delivering exceptional service. Share your enthusiasm for helping others and any experiences that demonstrate your commitment to making someone's day better through great service.