At a Glance
- Tasks: Support bespoke applications and ensure a seamless customer experience.
- Company: Join a collaborative team focused on problem-solving and innovation.
- Benefits: Growth opportunities, positive work environment, and supportive culture.
- Other info: Dynamic role with opportunities for professional development.
- Why this job: Make a real impact by solving complex problems with a talented team.
- Qualifications: Experience in IT Service Desk or Application Support and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Role Overview
Join our Product Systems team as a Technical Support Analyst on a 12 month FTC.
Manage bespoke applications, support teams, and ensure seamless customer experience.
Collaborate with a team of professionals to solve complex problems and develop new initiatives.
What You Will Do
Provide application and operational support, diagnose incidents, build relationships with cross‑functional teams, and maintain system configuration.
Why It Might Be a Fit
Proven experience in IT Service Desk or Application Support, strong problem‑solving skills, excellent organisational skills, and clear communication skills.
Requirements
- Proven experience in an IT Service Desk or Application Support environment
- Strong problem‑solving skills
- Excellent organisational skills
- Clear communication skills
- Experience with enterprise Service Management tools like Service Now Proficiency in Google Workspace or Microsoft Office
Benefits
- Collaborative team culture
- Opportunities for growth and development
- Positive and supportive work environment
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Technical Support Analyst - 12 Month FTC employer: Next
NEXT is an outstanding employer that values its employees by offering flexible hours and a supportive work culture in Inverness. With a focus on employee growth, you will have access to various benefits including discounts and a working wardrobe allowance, making it a rewarding place to build your retail career while enjoying a balanced lifestyle.
