At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria’s Secret team, known for its supportive and inclusive culture.
- Benefits: Enjoy flexible schedules, 25% off products, and access to health and wellbeing services.
- Other info: Exciting incentives and competitions throughout the year!
- Why this job: Be part of a brand that celebrates individuality and empowers you to grow.
- Qualifications: Passion for retail and strong customer service skills are essential.
The predicted salary is between 20000 - 25000 € per year.
23.25hrs p/w; Sun 09:45 - 18:15; Tue 12:15 - 20:45; Wed 08:30 - 17:00
About the Role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
- Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About You
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
About Us
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms. We’re home to the world’s most‑loved lingerie, iconic sleepwear, athleisure, swim, and award‑winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated. We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you. So, apply today and help to shape the future of one of the world’s most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves.
About the Team
Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:
- Set flexible working schedules to suit both the business and your lifestyle.
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in‑store.
- Exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health, and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, as well as on‑the‑job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
Team Leader - V S Manchester (N116310) employer: Next
At Victoria's Secret, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued and empowered. With flexible working schedules, generous employee discounts, and comprehensive health and wellbeing services, we ensure our staff have the support they need to thrive both personally and professionally. Join us in Manchester, where your passion for retail can flourish alongside opportunities for growth and development in one of the world's most iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - V S Manchester (N116310)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Victoria's Secret's history and values. This will help you connect with the team and show your passion for the brand during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. This is key for a role focused on delivering exceptional experiences.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share how you've collaborated with others in past roles. Highlighting your ability to energise and support your team will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or store goals. This shows you're genuinely interested and ready to contribute to the success of the store.
We think you need these skills to ace Team Leader - V S Manchester (N116310)
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail shine through in your application. We want to see how much you love creating unique customer experiences and how you can bring that energy to our team!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for team players who can collaborate and contribute positively, so show us how you fit the bill!
Be Authentic:Don’t be afraid to let your personality come through in your writing. We value individuality and want to know what makes you unique, so be yourself and share your story with us!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Next
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Victoria’s Secret's products and values. Dive into their website, social media, and any recent news about the brand. This will not only show your passion for retail but also help you connect your experiences to their mission during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer. This aligns perfectly with the role's focus on creating unique customer experiences, so be ready to share those stories!
✨Demonstrate Team Leadership
As a Team Leader, you'll need to energise and support your team. Be prepared to discuss your leadership style and how you’ve motivated others in previous roles. Highlight any experience you have in training or mentoring team members, as this will resonate well with the interviewers.
✨Embrace the Fast-Paced Environment
Victoria’s Secret thrives in a busy retail setting, so express your enthusiasm for multitasking and problem-solving. Share examples of how you’ve successfully managed multiple tasks at once and maintained high standards under pressure. This will show that you’re ready to thrive in their dynamic environment.
