At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria’s Secret team with a supportive and energetic culture.
- Benefits: Enjoy flexible schedules, discounts, exclusive offers, and health services.
- Other info: Great opportunities for learning and development in a fun, fast-paced setting.
- Why this job: Be part of a dynamic environment where your passion for retail can shine.
- Qualifications: A love for retail, strong customer service skills, and a team player attitude.
The predicted salary is between 20000 - 25000 € per year.
Shift: 23.25 hrs p/w; Sun 10:15 - 18:45; Tue 08:30 - 17:00; Thu 12:15 - 20:45
About The Role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team connected through their passion for delivering the best customer experience.
Key Responsibilities
- Customer Experience – deliver an exceptional customer experience to all customers, from helping them find the perfect product to helping them complete the purchase at the till.
- Brand Bra Experience – provide brand bra fitting experience, giving customers expert advice on size and styles.
- Visual Merchandising – own merchandising and presentation of our products.
- Lead by example – energise the team and ensure everything needed for the shift is available; maintain high brand standards.
- Store targets – support management to achieve key KPIs, focusing on sales growth and profitability.
- Store Standards – maintain store standards front and back; manage deliveries; maintain stock; aid loss prevention; adhere to health & safety.
- Store Operations – carry out opening and closing activities, key holder duties, in line with company processes.
- Executing new – support new product launches, floor set moves, audits across the store; train team members for tasks.
Qualifications
- Passion for retail – love front or back of house, create unique customer experience.
- Love the customer – keen to learn and develop customer service skills and product knowledge.
- Relationship building – develop valued relationships with team and customers.
- Collaborate with purpose – engage with purpose, develop team enthusiasm for the brand.
- Team player – flexible, supportive, contribute to positive working environment.
- Fast is fun – energy working in busy environment, multitask, problem solve, collaborate.
Benefits
- Flexible working schedules.
- 25% off selected styles at Victoria’s Secret, Next, Gap in-store.
- Exclusive offers from 3,500 retailers through Reward Gateway.
- Incentives and competitions with prizes throughout the year.
- Free financial, health and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, on‑job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, please get in touch by email at UKHR@victoriassecret.co.uk (please include ‘Workplace Adjustments’ in the subject line).
Team Leader - V S Aberdeen (N116801) employer: Next
At Victoria’s Secret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer passion thrive. Our Team Leaders enjoy flexible working schedules, generous discounts, and numerous learning and development opportunities, all while contributing to a supportive environment that values personal growth and well-being. Join us in Aberdeen to be part of a dynamic team dedicated to delivering outstanding customer experiences and achieving store success.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - V S Aberdeen (N116801)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Victoria’s Secret's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer situations. Being able to showcase your passion for delivering an exceptional customer experience will definitely impress.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to energise a team and contribute to a positive working environment is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Team Leader - V S Aberdeen (N116801)
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your love for retail shine through! Share specific examples of how you've created unique customer experiences in the past. This will help us understand why you're a great fit for the Team Leader role.
Highlight Your Team Spirit:We’re all about collaboration here at StudySmarter, so make sure to mention your experience working in teams. Talk about how you’ve supported your colleagues and contributed to a positive working environment. We want to know how you can energise our team!
Be Specific About Your Skills:Don’t just say you have customer service skills; show us! Use your application to detail your experience with brand fitting or visual merchandising. The more specific you are, the better we can see how you’ll fit into our store operations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Next
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Victoria’s Secret and its products. Understand their brand values and customer experience philosophy. This will help you demonstrate your passion for retail and how you can contribute to delivering an exceptional customer experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will highlight your ability to create unique customer experiences, which is key for the Team Leader role.
✨Demonstrate Leadership Qualities
As a Team Leader, you’ll need to energise your team and lead by example. Be ready to discuss your leadership style and how you motivate others. Share instances where you’ve successfully led a team or project, showcasing your ability to collaborate and build relationships.
✨Prepare for Operational Questions
Familiarise yourself with store operations, including visual merchandising and stock management. Be prepared to discuss how you would maintain store standards and support management in achieving KPIs. Showing that you understand the operational side of the role will set you apart from other candidates.
