At a Glance
- Tasks: Lead a team to deliver outstanding customer service and achieve performance targets.
- Company: Join a dynamic retail environment focused on people and personal development.
- Benefits: Enjoy discounts, flexible working, and access to health and wellbeing services.
- Other info: Flexible hours with opportunities for personal growth and career advancement.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in leading and motivating teams in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
Shift Details: 16.50hrs per week; Sun 10:00 - 17:00; Mon 09:00 - 14:15; Tue 12:45 - 18:00
Overview: You will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day is varied, fast‑paced, challenging but ultimately rewarding. People are at the heart of what we do, so experience in leading, coaching and motivating a team is crucial to your success. We invest in personal development from day one and offer flexible working options.
About the Role: Support the store management team across all product areas, back‑of‑house and run the store when needed. Manage a team to deliver amazing service and accurate stock processes in an environment that is commercial, operationally efficient, safe, and where targets are met. Create an atmosphere where supporting, motivating and inspiring your team to be at their best is core. Demonstrate a hands‑on approach for all commercial and operational activities by working alongside the team. Ensure communication is up‑to‑date and accurate at all times to meet business needs.
About You: Passionate about our customers, people and products; energetic approach inspires others. Exceptional commercial understanding, with know‑how to create a fantastic shopping experience. Team player who thrives in a results‑driven, fast‑paced, and challenging environment; adapts quickly to change. Great communicator, works naturally with people at all levels, stays calm and approachable under pressure. Problem‑solving skills, makes sound business decisions, confidently challenges processes, generates innovative ideas to take the business forward. Confident when dealing with people issues. Effective multitasker who plans, organises, and prioritises workload.
Requirements: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to the relevant Home Office requirements on skill level not being met. Candidates are therefore encouraged to consider their own right‑to‑work options without Next sponsor.
Benefits: Fantastic rewards for doing a great job and achieving great results. 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (when purchased through NEXT). 10% off most partner brands and up to 15% off Branded Beauty. Sharesave Scheme. 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6‑week contract). Early VIP access to sale stock. Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform. Access to staff shop discounts. Access to digital GP and other free health and wellbeing services. Life assurance. Discounted health plan for you and your family. Financial wellbeing support. Apprenticeship – Earn, learn and gain a qualification (England stores only). Direct to Work – discount online and in‑store, collect items next day for free from your place of work or local store. Support networks – access network groups to empower and celebrate each other. Wellhub – discounted flexible monthly gym memberships, with apps, PT sessions and more. Conditions apply to all benefits. These benefits are discretionary and subject to change.
Accessibility and Accommodations: We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. If you need support with your application due to a disability or long‑term condition, contact careers@next.co.uk (include “Workplace Adjustments” in subject line) or call 0116 479 2223 / 0044 116 479 2223. Opening times are Monday to Thursday 9 am‑5 pm; Friday 9 am‑4:45 pm; Saturday 9 am‑5 pm; Sunday 9 am‑4 pm. Bank holidays excluded.
Store Team Lead - Customer Experience (Part-Time) in Street employer: Next
At NEXT, we pride ourselves on being an exceptional employer that values our people and their development. As a Store Team Lead in Customer Experience, you will thrive in a dynamic environment where outstanding customer service is paramount, supported by flexible working options and a strong focus on personal growth. With fantastic employee benefits, including generous discounts and access to health and wellbeing services, NEXT offers a rewarding workplace that empowers you to inspire your team and achieve great results.
StudySmarter Expert Advice🤫
We think this is how you could land Store Team Lead - Customer Experience (Part-Time) in Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about leading and inspiring a team, think of examples from your past experiences where you've motivated others or solved problems. Be ready to share these stories during your interview to showcase your leadership style.
✨Tip Number 3
Dress the part! When you go for your interview, wear something that reflects the brand's style. This shows that you understand their image and are ready to represent them well. Plus, it’ll give you a confidence boost!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Store Team Lead - Customer Experience (Part-Time) in Street
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can inspire others and create a fantastic shopping experience!
Tailor Your CV:Make sure your CV highlights relevant experience in leading and motivating teams. We love seeing examples of how you've tackled challenges and achieved results in fast-paced environments.
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your skills and experiences effectively without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Next
✨Know Your Customer Experience
Make sure you understand what outstanding customer service looks like. Research the company’s approach to customer experience and think of examples from your past where you've led a team to achieve great results in this area.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading, coaching, and motivating teams. Think of specific instances where you inspired your team to meet targets or improve performance, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios that may arise in the role. Think about how you would handle challenges related to team dynamics or customer complaints, and articulate your thought process clearly.
✨Communicate Effectively
Practice your communication skills before the interview. Since this role requires working with people at all levels, ensure you can convey your ideas clearly and confidently, even under pressure. Consider doing mock interviews with friends or family.
