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For Companies At a Glance
- Tasks: Lead technical challenges and enhance online systems for a global audience.
- Company: Join NEXT, a leading FTSE-100 retail company with a vibrant culture.
- Benefits: Enjoy 25% off products, performance bonuses, and flexible health services.
- Other info: Supportive environment that values your unique perspective and growth.
- Why this job: Make a real impact on customer experience while pushing tech boundaries.
- Qualifications: Expertise in website architecture and strong SQL skills required.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for a Senior Applications Support Engineer to join our Technology Team based from the NEXT Head Office in Leicestershire!
The Role
- Solve Complex Incidents: Take ownership of major incidents, leading technical investigations and communicating clearly with the business to restore services.
- Drive Problem Management: Lead blameless post-incident reviews to identify root causes and implement preventative actions.
- Enhance Observability: Use Dynatrace and Grafana to build advanced dashboards, providing deep visibility into our website health.
- Automate and Innovate: Develop scripts using PowerShell or Python to eliminate repetitive tasks and build self-healing systems.
- Collaborate with Product Teams: Partner with developers to define service level objectives and design observability for new features.
- Mentor and Lead: Provide technical guidance to junior analysts, ensuring our collective knowledge continues to evolve.
What You’ll Bring
- Technical Mastery: Strong expertise in website architecture and high-traffic, public-facing cloud components.
- Analytical Excellence: Advanced SQL skills and the ability to use data to diagnose complex systemic impacts.
- Operational Agility: Proficiency with ITSM tools and a calm, objective approach when working under pressure.
- Influential Communication: The ability to explain intricate technical issues clearly to everyone, from senior management to non-technical teams.
- Strategic Initiative: A self-starter mindset with the ability to propose new processes that improve our operational efficiency.
- Collaborative Spirit: A passion for sharing knowledge and working without egos to achieve the best outcomes for our customers.
We build on success and learn from every challenge. You will be part of a team that encourages you to own your work, take calculated risks, and help the business grow. We know everyone is at their best when they are being themselves, so you will find a supportive environment where your unique perspective is valued.
Ready to lead our technical evolution? We would love to hear from you!
Senior Application Support Engineer employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at NEXT on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Application Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss complex incidents you've handled and how you approached problem management. We want to see your analytical excellence in action!
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight examples of how you've worked with product teams or mentored junior analysts. We love candidates who can share knowledge and work well with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and contributing to our technical evolution.
We think you need these skills to ace Senior Application Support Engineer
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical mastery in your application. We want to see your expertise in website architecture and cloud components shine through, so don’t hold back on those details!
Communicate Clearly: Your ability to explain complex issues is key! Use clear and concise language in your application to demonstrate how you can communicate effectively with both technical and non-technical teams.
Be a Problem Solver: We love candidates who can tackle challenges head-on. Share examples of how you've solved complex incidents or improved processes in your previous roles to show us your analytical excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our technical evolution.
How to prepare for a job interview at Next
✨Know Your Tech Inside Out
As a Senior Application Support Engineer, you’ll need to demonstrate your technical mastery. Brush up on website architecture and high-traffic cloud components. Be ready to discuss specific challenges you've faced and how you solved them, as this will show your analytical excellence.
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex incidents you've managed. Highlight your experience in leading post-incident reviews and how you’ve implemented preventative actions. This will illustrate your operational agility and strategic initiative, which are key for the role.
✨Communicate Clearly and Confidently
You’ll need to explain intricate technical issues to various stakeholders. Practice simplifying complex concepts into layman's terms. This will not only showcase your influential communication skills but also demonstrate your ability to collaborate effectively with non-technical teams.
✨Emphasise Your Mentoring Experience
Since mentoring junior analysts is part of the role, be prepared to share examples of how you've guided others in the past. Discuss your collaborative spirit and how you’ve contributed to a culture of shared knowledge, which aligns perfectly with NEXT's values.