At a Glance
- Tasks: Handle customer complaints and find resolutions while working in a supportive team.
- Company: Join Next, a leading FTSE-100 fashion retailer with over 35,000 employees.
- Benefits: Enjoy discounts, bonuses, free parking, and access to health services.
- Other info: Full-time role with flexible shifts and comprehensive training provided.
- Why this job: Make a real impact on customer experiences and grow your career in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
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Job Description
Job Description
Rate of pay: £14.23 - 15.04 per hour, depending on experience.
Shift: Sunday 10:00-17:00, Monday-Tuesday 08:00-18:00, Friday 08:00-18:00 (35.5 hours per week)
Location: Desford Road, Leicester LE19 4AT
Training: 4 weeks training
Contract: 6 Month Fixed Term Contract
Working within the Retail Customer Escalations Team, you’ll be working in a small and friendly team where you can make not only a difference to the individual customer\'s journey but also influence the way we do business with all of our customers by recommending changes to the way we work going forward.
You’ll have the freedom to help customers and see through to the end for a successful resolution, using your own initiative as well as the support of other colleagues within the team.
This opportunity will give you the chance to build your career further with a truly dynamic and motivated department working with like minded colleagues who are always happy to support and guide you when needed.
What you’ll be doing:
As a Complaint Handler, you will take responsibility for investigating the customer\'s complaint, liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
You will build a great relationship with the customer, finding a resolution to the complaint, making an improvement to a business process or practice and having the satisfaction of turning a complaint around into a positive experience for the customer.
Additionally, you will speak and write to customers to achieve a satisfactory outcome for the customer and the business, putting yourself in their shoes whilst using professional and conversational language.
It will be key to plan, organise and prioritise your own workloads to make sure deadlines are achieved for our customers.
What we’re looking for:
With previous experience in customer service and complaint handling, you will have excellent communication skills and attention to detail, you’ll be able to put yourself into the customers shoes and do all you can to achieve this.
You’ll be extremely self-motivated and have excellent attention to detail with a high level of enthusiasm and thrive on taking responsibility in a fast-paced environment, whilst showing a can-do attitude to ensure all complaints are resolved in the agreed timescales.
What’s Next:
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met.
The recruitment process will include a Letter Writing Assessment (45 minutes), where you\'ll be asked to respond to a written customer complaint. We’ll be evaluating how effectively and appropriately you address the customer’s concerns.
You will also complete a Competency-Based Interview (30–45 minutes), where we’ll explore your relevant skills, experiences, and suitability for the role.
Next is proud to be a Disability Confident Employer (Level 2). We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are. If you have any questions about our commitment to diversity and inclusion, please feel free to contact our friendly recruitment team on Nextonline_careers@next.co.uk.
About Us
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
About The Team
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria\'s Secret* products (*when purchased through NEXT)
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include \'Workplace Adjustments\' in the subject line), or call us on 0333 777 8166 and leave a voicemail.
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#J-18808-LjbffrRetail Complaint Handler in Leicester employer: Next
Next is an exceptional employer, offering a supportive and dynamic work environment in Enderby, Leicester. With a strong focus on employee growth, you will benefit from comprehensive training, generous discounts, and access to health and wellbeing services, all while being part of a friendly team that values your contributions and encourages initiative. Join us to make a meaningful impact on customer experiences and advance your career in a leading retail company.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Complaint Handler in Leicester
✨Tip Number 1
Familiarise yourself with Next's customer service philosophy and values. Understanding their approach to customer satisfaction will help you align your responses during any interviews, showcasing that you are a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved complaints or improved customer satisfaction. Being able to share specific instances will demonstrate your capability and confidence in handling similar situations at Next.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves liaising with customers and colleagues, being articulate and clear will be crucial in making a positive impression during the interview process.
✨Tip Number 4
Show enthusiasm for the retail industry and Next as a brand. Research recent news about the company and its initiatives, so you can discuss them during your interview, demonstrating your genuine interest in the role and the company.
We think you need these skills to ace Retail Complaint Handler in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in customer service and complaint handling. Use specific examples that demonstrate your communication skills and attention to detail, as these are key qualities for the Retail Complaint Handler role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your ability to empathise with customers and resolve complaints effectively.
Use Professional Language:When writing your application, maintain a professional yet conversational tone. This reflects the kind of communication style expected in the role, where you'll be liaising with customers and colleagues alike.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial for a Complaint Handler.
How to prepare for a job interview at Next
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service and complaint handling. Be prepared to share specific examples of how you've successfully resolved customer issues in the past, demonstrating your ability to empathise and communicate effectively.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to discuss how you approach problem-solving. Think of a time when you turned a complaint into a positive experience for a customer and explain the steps you took to achieve that resolution.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in your work, whether it's documenting complaints or following up with customers. Mention any tools or methods you use to stay organised and meet deadlines.
✨Exude Enthusiasm and a Can-Do Attitude
Employers love candidates who are self-motivated and enthusiastic. Show your passion for helping customers and your willingness to take responsibility in a fast-paced environment. A positive attitude can make a significant difference in how you're perceived during the interview.
