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- Tasks: Provide 1st line technical support and resolve store IT issues efficiently.
- Company: Join Next, a leading FTSE-100 retail company with a vibrant culture.
- Benefits: Enjoy discounts, bonuses, and access to health and wellbeing services.
- Why this job: Be part of a dynamic team making a real impact in retail technology.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts and excellent career growth opportunities await you.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the POS Support Analyst role at Next
About the Role: Join our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores. Based at Head Office, Enderby. Reporting into the POS Team Leader, you’ll be working in a team of 18 with the ultimate goal ensuring we resolve store IT issues in a timely manner and all tasks/jobs are completed accurately, on time and in line with the operations procedures.
Job Description: You’ll be providing 1st line technical support and answering queries via phone and chat. You’ll be expected to use different skills and experience to handle all types of queries in this fast paced team whilst keeping abreast of new systems/software developments in Next stores. In this role, you’ll log all contact types into ServiceNow and ensure all incidents are kept up to date as well as escalating more complex queries to our 2nd/3rd line support teams. You’ll get to work with 3rd party companies and other teams within the department as another large part of this role is to keep the various teams in IT updated and aware of any issues. You’ll also be responsible for highlighting common trends and issues. Keeping users up to date with progress of incidents is paramount in this role, as is promoting the department in a professional manner and taking ownership of user queries. This role consists of full time hours and requires in-office working for each shift due to the nature of the systems we use.
Shift Times:
- Mon 10:00-18:00
- Tues 10:00-18:00
- Wed off
- Thurs 10:00-18:00
- Fri 10:15-18:00
- Sat off
- Sun 09:30-17:30
Essential Criteria:
- Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members
- Experienced in effectively working in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team
- Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs
- Excellent telephone manner and communication skills – both written and oral
- Previous Customer Services/Call Centre/Helpdesk experience
- Previous retail store experience
- Enjoy challenges and have the ability to work on your own initiative and as part of a team
- Be enthusiastic and willing to learn new skills whilst having a responsible attitude
Desirable:
- To have worked in a Next retail store is advantageous, but not essential
- Experience using call logging software
- Have experience using GSuite
- Full UK driving licence due to timings of shifts
About Us:
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world!
About The Team:
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria\’s Secret* products (*when purchased through NEXT)
- Company performance based bonus
- Sharesave scheme
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing – Save, track and enhance your financial wellbeing
- Apprenticeship – Grow and develop on the job whilst gaining a qualification
- Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks – Access to Network Groups to empower and celebrate each other
- Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include \’Workplace Adjustments\’ in the subject line), or call us on 0116 284 2486 and leave a voicemail.
Seniority level:
- Entry level
Employment type:
- Full-time
Job function:
- Information Technology
Industries:
- Retail
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POS Support Analyst employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POS Support Analyst
✨Tip Number 1
Get to know the company! Research Next and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support over the phone and chat, make sure you’re comfortable explaining technical issues clearly. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace POS Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the POS Support Analyst role. Highlight any relevant experience in customer service or technical support, and don’t forget to mention your ability to work in a fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent written and verbal skills. Use clear language and check for any typos before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Next
✨Know Your Stuff
Before the interview, make sure you’re familiar with the POS systems and software used at Next. Brush up on your technical knowledge and be ready to discuss any relevant experience you have in customer service or IT support.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with colleagues and customers, practice your telephone manner and written communication. Be prepared to demonstrate how you can explain technical issues clearly and concisely.
✨Be Ready for Scenarios
Think about common IT issues that might arise in a retail environment and how you would handle them. Prepare to discuss specific examples from your past experiences where you successfully resolved similar problems.
✨Emphasise Teamwork
This role is all about collaboration, so highlight your ability to work well in a team. Share examples of how you’ve contributed to team success in previous roles, especially in fast-paced environments.