Operations Manager - Stratford Westfield (N103286)

Overview

Operations Manager – Stratford Westfield (N103286) at Next. 37.50 hours per week with shifts: Sun 11:30 – 18:30; Mon 09:00 – 17:30; Tue 09:00 – 17:30; Wed 13:00 – 21:30; Fri 13:00 – 21:30. This role supports the Store Manager and oversees stockroom/warehouse, security and office operations. You will lead and inspire your team to maximise sales, drive efficiencies and achieve performance targets.

Responsibilities

• Support the Store Manager in providing leadership and inspiring the team to perform at their best; cover the store when needed
• Foster an environment focused on excellent service, achieving targets and maintaining accurate stock processes in a commercial, efficient, safe environment
• Ensure the store meets all legal and compliance requirements in the areas you are responsible for
• Lead disciplinary and grievance procedures where necessary
• Manage manhour control to ensure store processes are effective and efficient
• Demonstrate a hands-on approach to operational and commercial activities by working alongside the team
• Show resilience during change and use feedback to drive results
• Ensure security staff are used effectively and that all Company security procedures are followed
• Identify training, development and recruitment needs and address them to a high standard
• Other duties as required to support store operations

About You

• You are passionate about customers, colleagues and products, creating a positive team atmosphere
• You have strong commercial and operational understanding to create a great shopping experience for in-store and online customers
• You are a team player who thrives in a fast-paced, results-driven environment and can mobilise the team around new objectives
• You communicate effectively with people at all levels, stay calm under pressure, and set realistic expectations
• You problem solve, make sound decisions, challenge processes and generate innovative ideas
• You have experience leading and coaching a high-performing team and handling people issues
• You can multitask, plan, organise and prioritise workload
• You are flexible with working hours, willing to work reasonable additional hours including some public holidays and Sundays as needed

What’s Next

Press the apply button to start your application. If your skills and experience match our criteria, we will contact you to arrange a telephone or video interview, followed by an in-store assessment. To apply you must not have had an unsuccessful application for a similar role in the last 6 months.

About Us

Next is a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We are a leading fashion retailer with stores and online operations worldwide. Details of benefits and team information are provided below.

Benefits and Perks

• Rewards for great performance and results
• Discounts on NEXT, MADE*, Lipsy*, Gap* and Victoria\’s Secret* products
• Member discounts on partner brands and Branded Beauty
• Sharesave Scheme
• Staff wardrobe allowance (subject to contract terms)
• Early VIP access to sale stock
• Access to discounts via a benefits platform and Staff Shops
• Digital GP and health and wellbeing services
• Life assurance and optional discounted health plan
• Financial wellbeing tools and Apprenticeship opportunities
• Direct to Work service for item collection
• Employee support networks and Wellhub gym discounts
• Conditions apply; benefits are discretionary and subject to change

Compliance and Contact

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement. This role is not typically sponsored under the Skilled Worker route due to Home Office requirements on skills level. Candidates should consider their own right to work options without Next sponsorship.

Company Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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