Operations Manager - New Malden (n115642) in London

38.75 hrs per week; Mon 12:45 - 21:15; Wed 07:00 - 15:30; Thu 07:00 - 15:30; Fri 06:00 - 14:30; Sat 07:00 - 15:30.

To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing all stock and operational processes for stockroom/warehouse, security and offices. You will lead and inspire your team to be their best in order to maximise sales, drive efficiencies, and achieve performance targets. Every day will be varied, fast‑paced, challenging but ultimately rewarding. People are at the heart of what we do, so your experience in leading, coaching, and motivating a high‑performing team will be crucial to your success. Flexible working options are available.

• Support the Store Manager in providing leadership and inspire your team to be at their best, stepping up to cover the store when needed.
• Create an atmosphere where delivering amazing service, achieving performance targets, and accurate stock processes are at the core of everything you do, in a commercially and operationally efficient and safe environment.
• Be accountable for the store meeting all legal and compliance requirements in the areas you are responsible for.
• Lead disciplinary and grievance procedures where necessary.
• Manage man‑hour control expectations to ensure all store processes are run effectively and efficiently.
• Demonstrate a hands‑on approach to all operational and commercial activities by working alongside the team.
• Show resilience during periods of change and embrace feedback to continue driving results.
• Ensure security staff are utilized effectively and all company security procedures are adhered to at all times.
• Address training, development, and recruitment needs to a high standard.

• You are passionate about our customers, people, and products, inspiring others and creating a great working atmosphere.
• You have an exceptional commercial and operational understanding, with the know‑how to create a fantastic shopping experience for our in‑store and online customers.
• You are a team player who performs best in a results‑driven, fast‑paced, challenging environment, adapts quickly to change, and brings the team onboard with new objectives.
• You are an effective communicator, approachable under pressure, and realistic with expectations of others.
• You confidently problem‑solve, make sound business decisions, challenge processes, and generate innovative ideas to move the business forward.
• You have experience leading and coaching a high‑performing team and dealing effectively with people issues.
• You are an effective multitasker who can plan, organize, and prioritize workload.
• You have a flexible approach to working hours and are willing to work reasonable additional hours, public holidays, and Sundays as needed.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skill level not being met. Candidates are therefore encouraged to consider their own right‑to‑work options without Next sponsorship.

• Fantastic rewards for doing a great job and achieving great results.
• 25% off most NEXT, MADE, Lipsy, Gap, and Victoria’s Secret products when purchased through NEXT.
• 10% off most partner brands and up to 15% off Branded Beauty.
• Sharesave scheme.
• 60% off a generous optional working wardrobe allowance to buy clothes for work (minimum 6‑week contract).
• Early VIP access to sale stock.
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform.
• Access to fantastic discounts at Staff Shops.
• Access to a digital GP and other free health and wellbeing services.
• Life assurance.
• Discounted health plans for you and your family.
• Financial wellbeing support to save, track, and enhance financial wellbeing.
• Apprenticeships – earn, learn, and gain a qualification (England stores only).
• Direct to Work – discount online and in‑store, collect items the next day for free from local store.
• Support networks and network groups for empowerment and celebration.
• Wellhub – discounted flexible monthly gym memberships, apps, PT sessions, and more.

Conditions apply to all benefits. These benefits are discretionary and subject to change.