Role Purpose
The Technical & Compliance Lead acts as the key strategic liaison between central NEXT and NEXT Wholly Owned Brands (WOB). This role is responsible for translating, implementing, and maintaining regulatory policies, compliance directives, and operational governance across all WOB business units. Operating across technical compliance, logistics, and data analytics, you will ensure total adherence to Restricted Substance Standards (RSS), manage business manuals, drive return-reduction strategies, support LIS system integration, and facilitate the seamless onboarding of new brand acquisitions.
Job Description
The Technical & Compliance Lead acts as the key strategic liaison between central NEXT and NEXT Wholly Owned Brands (WOB). This role is responsible for translating, implementing, and maintaining regulatory policies, compliance directives, and operational governance across all WOB business units. Operating across technical compliance, logistics, and data analytics, you will ensure total adherence to Restricted Substance Standards (RSS), manage business manuals, drive return-reduction strategies, support LIS system integration, and facilitate the seamless onboarding of new brand acquisitions.
Role Responsibilities
- Act as the primary point of contact between NEXT and the WOB business units, ensuring clear, consistent, and timely translation of policies and compliance directives.
- Manage, update, and maintain business manuals and policy documentation to ensure they align with legal standards and current corporate governance.
- Monitor and ensure organisational adherence to RSS (Restricted Substance/Standards) and other operational guidelines across all teams.
- Partner with cross-functional teams to analyse return data, identify root causes, and implement strategies to reduce returns.
- Conduct regular site visits to warehouse stakeholders to audit processes, share best practices, and drive operational consistency.
- Provide support for LIS (Lipsy Interactive Systems) integration, ensuring seamless adoption and troubleshooting.
- Collaborate with the Technical Director to facilitate the onboarding process for new business units, ensuring integration alignment with NEXT WOB standards.
Technical Requirements
- Proven experience in interpreting and implementing regulatory policies, legal requirements, and corporate compliance standards within a retail environment.
- Strong understanding of technical operations, including warehouse logistics, supply chain best practices, and return management processes.
- Ability to manage multiple workstreams, including updating manuals, supporting system integrations (LIS), and leading onboarding initiatives simultaneously.
- Excellent verbal and written communication skills with the ability to translate complex information for diverse business stakeholders.
- Competence in utilising data to monitor compliance metrics and identify opportunities for operational improvement.
- Ability to adapt to new internal software platforms quickly.
About Us
Lipsy is a London-based fashion brand that's bold, dynamic, and always evolving. We create trend-led designs with a signature feminine edge, blending sophistication with unapologetic glamour. From statement-making eveningwear to effortlessly chic everyday looks, every piece is designed to make women feel confident, empowered, and unstoppable. The Lipsy woman knows what she wants - she's ambitious, stylish, and ready to own every moment, whether she's commanding the boardroom or turning heads at an exclusive event.
About The Team
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- 10% off most partner brands & up to 15% off Branded Beauty
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Company performance based bonus
- Early VIP access to sale stock via Direct to Desk
- Life assurance
- Sharesave scheme
- Annual Travel Card Loan
- Sample Sales
- Fantastic L&D opportunities
- Flexi-Hour Scheme
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
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Compliance Manager (Part Time) in London employer: Next
At Victoria’s Secret, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in Nottingham. Our Sales Associates enjoy flexible working schedules, generous discounts, and access to comprehensive health and wellbeing services, all while being part of a supportive team that values personal growth and development. Join us to create unforgettable customer experiences in a fast-paced environment where your passion for retail can truly shine.
