Regulated Complaint Handler in Leicester

Job Description
Rate of pay: £14.23−£15.04 per hour (Annual Est. £26,800 – £27,900)
Shift: Tuesday 09:00-17:00, Wednesday 09:00-16:45, Thursday-Saturday 9:00-17:00 (36 hours per week)
Location: Desford Road, Enderby, Leicester, LE19 4AT
Training: Includes 4-6 weeks of paid, full-time, in-house training. Schedule: Monday–Thursday, 9:00 AM – 5:00 PM, Friday 09:00 AM – 16:45 PM.
Are you someone who thrives on helping people and making a real difference in a specialist environment? As a Complaint Handler in our Regulated Customer Escalations Team, you\’ll be part of a small, friendly team dedicated to resolving complex customer complaints with care, professionalism, and regulatory precision.
In this role, you\’ll not only address individual financial complaints but also have the opportunity to influence how we serve our customers by recommending process improvements. You\’ll have the freedom to use your initiative, supported by colleagues who are always ready to offer guidance. This is more than just a job; it\’s an opportunity to advance your career within a dynamic, regulated department where your attention to detail makes a lasting impact on our brand and our customers\’ journey.
A Day in the Life
You will take ownership of financial investigations, collaborating across the business to achieve resolutions that are fair and compliant. Using a diary system to manage your own workload, you will:
Build Relationships: Navigate sensitive financial discussions with empathy, turning a complex complaint into a positive experience.
Investigate & Resolve: Dive deep into