At a Glance
- Tasks: Provide top-notch IT support to retail stores and resolve technical issues swiftly.
- Company: Join a leading retail brand with a supportive and dynamic team environment.
- Benefits: Enjoy discounts, bonuses, and access to health and wellbeing services.
- Other info: Flexible shifts and opportunities for professional growth await you.
- Why this job: Be the tech hero for our stores and make a real difference every day.
- Qualifications: Experience in retail and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a POS Support Analyst to join our POS Control team based from the Next Head Office in Leicestershire.
Working Hours
- Monday: 12:00 – 20:00
- Tuesday: 12:00 – 20:00
- Wednesday: OFF
- Thursday: 12:00 – 20:00
- Friday: 12:00 – 20:00
- Saturday: 12:15 – 20:00
- Sunday: OFF
Role Overview
The POS Control team plays a vital role in improving performance and delivering the best possible technical service to our retail store colleagues. Based full‑time at our Enderby Head Office, you will report to the POS Team Leader as part of a supportive team of 18 professionals. Your mission is to ensure store IT issues are resolved quickly and accurately, keeping operations running seamlessly. Because of the hands‑on nature of the systems we protect, this role requires full‑time, in‑office shifts where every day brings new challenges.
What You’ll Take On
- Act as the first‑line voice and technical face of support, answering critical store queries via both phone and self‑service channels.
- Log all contact types and updates accurately within ServiceNow, maintaining clear records of system incidents.
- Take ownership of user issues, keeping store colleagues regularly updated on the progress and resolution of their technical tickets.
- Collaborate with internal IT groups and third‑party vendors to keep the wider department aware of emerging technical trends or disruptions.
- Proactively track and identify common issue trends to help improve overall store system efficiency.
- Escalate complex technical concerns smoothly to our specialised second and third‑line support operations.
- Promote the department in a professional manner while keeping up to date with new software and system developments across NEXT stores.
What You’ll Bring
- Solid experience working within a retail environment, giving you an authentic understanding of store operations (previous experience in a NEXT retail store is an advantage).
- Strong professional communication skills with an excellent telephone manner and fluent written and spoken English.
- A collaborative mindset, thriving within large‑scale, fast‑paced, multi‑functional technical environments.
- An enthusiastic, responsible attitude with a genuine desire to tackle operational challenges and learn new skills.
- The independence to work productively on your own initiative while acting as a reliable, active teammate within an 18‑person crew.
- Flexibility to adapt to changing shift patterns, business needs, and overtime demands, ideally backed by a full UK driving licence to align with shift timings.
- Experience with call logging software or GSuite platforms is advantageous.
- Prior experience working in a customer service, helpdesk, or call centre setting is preferable.
Explore the opportunity and apply today.
Benefits
- 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (when purchased through NEXT)
- Company performance based bonus
- Sharesave scheme
- On‑site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on‑site parking
- Financial Wellbeing – Save, track and enhance your financial wellbeing
- Apprenticeship – Grow and develop on the job whilst gaining a qualification
- Direct to Work – Discount online and in‑store, collect your items the next day for free from your place of work or local store
- Support Networks – Access to network groups to empower and celebrate each other
- Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch by email (please include ‘Workplace Adjustments’ in the subject line), or call us on and leave a voicemail.
POS Support Analyst - Retail IT Helpdesk (In-Office) in Leicester employer: Next
At NEXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and professional growth. As a POS Support Analyst at our Leicestershire Head Office, you'll enjoy a range of benefits including generous discounts, a supportive team environment, and opportunities for personal development through our apprenticeship programmes. With a commitment to employee wellbeing and a focus on innovation, NEXT is the perfect place for those seeking a rewarding career in retail IT support.
StudySmarter Expert Advice🤫
We think this is how you could land POS Support Analyst - Retail IT Helpdesk (In-Office) in Leicester
✨Tip Number 1
Get to know the company! Research NEXT and its retail operations. Understanding their culture and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a POS Support Analyst, you'll be the first point of contact for store queries. Role-play common scenarios with a friend or family member to boost your confidence and refine your telephone manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the NEXT team. Don’t miss out on this opportunity!
We think you need these skills to ace POS Support Analyst - Retail IT Helpdesk (In-Office) in Leicester
Some tips for your application 🫡
Show Your Retail Experience:Make sure to highlight any experience you've got in a retail environment. We want to see how your background can help us understand store operations better!
Communicate Clearly:Since you'll be the first point of contact for our store colleagues, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to show us you mean business!
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your enthusiasm for tackling challenges and learning new skills – it’s what we’re all about at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Next
✨Know Your Stuff
Make sure you brush up on your knowledge of POS systems and retail operations. Familiarise yourself with common technical issues that arise in a retail environment, as well as the tools you'll be using, like ServiceNow and GSuite.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with store colleagues, practice your professional communication skills. Be ready to demonstrate how you would handle a technical query over the phone or through self-service channels.
✨Be a Team Player
Highlight your collaborative mindset during the interview. Share examples of how you've worked effectively in a team before, especially in fast-paced environments. This will show that you can thrive within their supportive team of 18 professionals.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding shift patterns and overtime. Mention any previous experiences where you adapted to changing demands, as this role requires a willingness to adjust to the needs of the business.
