At a Glance
- Tasks: Provide top-notch support for furniture-related queries via calls, emails, and chats.
- Company: NEXT, a leading retail brand known for its customer-centric approach.
- Benefits: Enjoy bonuses, flexible working options, and comprehensive training.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a difference by helping customers feel valued and supported.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29000 - 33509 £ per year.
NEXT is seeking a Customer Service Advisor for its Leicester contact centre.
The role focuses on furniture-related calls and complaints, delivering high-quality support to ensure customers feel heard and cared for.
Training begins onsite, followed by coaching and progression with guidance from a manager.
You will handle calls, emails, and online chats while avoiding sales targets, using empathy and clear communication to resolve issues promptly.
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Hybrid Customer Service Advisor – Home Dept (Bonuses) in Leicester employer: Next
NEXT is an outstanding employer that values its employees by offering flexible hours and a supportive work culture in Inverness. With a focus on employee growth, you will have access to various benefits including discounts and a working wardrobe allowance, making it a rewarding place to build your retail career while enjoying a balanced lifestyle.
