At a Glance
- Tasks: Provide top-notch customer support in Hebrew and English via phone, email, and chat.
- Company: Join a rapidly growing international team at NEXT, serving millions globally.
- Benefits: Enjoy 25% off products, quarterly bonuses, and access to health services.
- Other info: Dynamic hybrid work environment with opportunities for career growth.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Fluent in Hebrew and English with a passion for customer service.
The predicted salary is between 30000 - 35000 € per year.
Rate of pay: £16.99 per hour
Incentives: Potential performance‑related bonus up to 20% following probationary period.
Shift Patterns (36 hours per week):
- Sunday to Thursday 6am to 2pm
- Sunday to Thursday 7am to 3pm
- Sunday 10am to 6pm, Monday to Thursday 11am to 7pm
- Sunday 10am to 6pm, Monday to Thursday 12pm to 8pm
During peak trading periods (up to 20 weeks) you will also be required to work an additional 4 or 6 hour shift per week, which will be paid additionally and booked in advance.
Training: A comprehensive 5-week onsite induction in Leicester (Monday to Friday 8am-4pm) starting 18th May 2026.
Location: Hybrid working at Radar Road Contact Centre, Leicester (LE3 1UF); at least one day per week onsite.
Responsibilities:
- Deliver professional support in Hebrew and English across phone, email, WhatsApp and live chat.
- Support customers with a range of enquiries, from orders to account questions, aiming for effective resolution.
- Work with internal teams to investigate and resolve queries quickly.
- Use internal systems to keep accurate records, maintaining attention to detail and looking for process improvements.
- Build lasting relationships by being honest, showing empathy, and providing a high level of care.
- Handle challenging conversations with a calm, professional manner to ensure positive interactions.
Qualifications:
- Fluency in Hebrew (written and spoken).
- Strong English skills.
- Previous experience in a customer‑facing role or contact centre.
- Problem‑solving mindset with strong attention to detail and quick thinking.
- Tech savvy – confident using computer systems and CRM platforms, quick to learn new tools.
- Positive, proactive, professional attitude with genuine passion for helping people.
Right to work and sponsorship: Successful candidates are required to evidence their right to work in the UK before commencement of employment. This role is not typically considered for sponsorship under the Skilled Worker route.
Candidate screening: All successful applicants will be subject to criminal and credit checks. Candidates must not have had an unsuccessful application for a similar role within the last 6 months.
Our Commitment to Diversity, Equity, and Inclusion: NEXT is a Disability Confident Level 2 employer. We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and has a true sense of belonging.
Benefits:
- 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products.
- Quarterly bonuses.
- Free parking on authorised sites.
- Early VIP access to sale stock.
- Access to fantastic discounts at our Staff Shops.
- 10% off most partner brands & up to 15% off Branded Beauty.
- Restaurants with great food at amazing prices.
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform.
- Access a digital GP and other free health and wellbeing services.
- Sharesave scheme.
- Financial well‑being support.
- Direct to Work discount online and in‑store.
- Support networks for empowerment and celebration.
- Wellhub – discounted flexible monthly gym memberships.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
Hebrew Customer Service Advisor in Leicester employer: Next
At NEXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Leicester-based team enjoys comprehensive training, competitive pay, and a range of benefits including generous discounts and performance-related bonuses, all while contributing to our mission of serving over 1.5 million customers globally. With opportunities for personal growth and a supportive environment, we empower our employees to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Hebrew Customer Service Advisor in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it comes to discussing your experience and skills.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Hebrew and English, be ready to demonstrate your proficiency during the interview. You could even prepare a few phrases in Hebrew to impress your interviewer!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Hebrew Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Hebrew and English, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When you're writing about your previous roles, focus on customer service experiences that relate to this position. We love seeing how you've handled challenging situations and resolved customer queries in the past.
Be Professional Yet Personable:In your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can build relationships with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Next
✨Brush Up on Your Hebrew and English
Since this role requires fluency in both Hebrew and English, make sure to practice speaking and writing in both languages. Prepare for potential language-specific questions or scenarios that may come up during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their commitment to diversity and inclusion will help you align your answers with what they value, showing that you’re a great fit for their culture.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you successfully resolved issues or handled difficult conversations. Be ready to discuss these situations and how you maintained professionalism and empathy.
✨Familiarise Yourself with Tech Tools
As the role requires being tech-savvy, brush up on any CRM platforms or internal systems you’ve used before. If you know what tools the company uses, mention your experience with similar systems to demonstrate your quick learning ability.
