At a Glance
- Tasks: Support global customers in German and English via phone, email, and live chat.
- Company: Join NEXT, a dynamic international team with a collaborative spirit.
- Benefits: Earn £14.66 per hour plus quarterly performance bonuses and fantastic discounts.
- Other info: Enjoy flexible shifts, paid training, and excellent career growth opportunities.
- Why this job: Make a real impact by helping customers from over 130 countries.
- Qualifications: Fluent in German and English, with customer service experience.
The predicted salary is between 14.66 - 14.66 £ per hour.
Rate of pay: £14.66 per hour. Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%, paid quarterly.
Shifts available (36 hours per week):
- Monday to Thursday 11am-7pm & Friday 10am-5.45pm
- Sunday 10am-5.45pm, Monday to Thursday 11am-7pm
- Tuesday to Thursday 11am-7pm, Friday 10am-6pm & Saturday 10am-5.45pm
Training:
- Mandatory paid training (2 weeks): Get to grips with our systems and how we help our global customers.
- Coaching (3 weeks): Get dedicated support to help you settle into the role.
Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. This is an incredible opportunity for a fluent German speaker who enjoys problem-solving and thrives in a fast-paced, collaborative environment.
Deliver professional support in German and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful. Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.
Fluency in German: You can communicate clearly and confidently in both written and spoken.
Strong English skills: You’ll support a diverse customer base with ease.
Customer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.
You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly. You are proactive, professional, and have a genuine passion for helping people.
Support confidently. You'll be part of our expanding International team, supporting customers from around 130 countries, supported by our contact centre teams in Manchester, Poland, and Pune.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to relevant Home Office requirements on skills level not being met.
Quarterly bonuses, free parking on Next authorised sites, access to fantastic discounts at our Staff Shops, 10% off most partner brands & up to 15% off Branded Beauty, restaurants with great food at amazing prices, hot deals and exclusive offers from over 3,500 retailers through our online benefits platform, access a digital GP and other free health and wellbeing services, sharesave scheme, financial wellbeing - save, track and enhance your financial wellbeing, direct to work - discount online and instore, collect your items the next day for free from your place of work or local store, support networks - access to Network Groups to empower and celebrate each other, Wellhub - discounted flexible monthly gym memberships, with apps, PT sessions and more.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.
German Speaking Customer Support Representatives (Call Centre - Home Based / Work From Home in Leicester employer: Next
At NEXT, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our comprehensive training programmes and performance-related bonuses, ensuring that every team member has the opportunity to thrive in their role. With fantastic benefits such as discounts, health services, and a supportive environment, working from home as a German Speaking Customer Support Representative allows you to balance your professional aspirations with personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Support Representatives (Call Centre - Home Based / Work From Home in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Speaking Customer Support Representatives (Call Centre - Home Based / Work From Home in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next:Your cover letter is your chance to shine! Tell us why you want to work at Next specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next!
How to prepare for a job interview at Next
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
