At a Glance
- Tasks: Engage with customers, resolve enquiries, and provide top-notch support in German and English.
- Company: Join NEXT, a dynamic international team with a focus on customer satisfaction.
- Benefits: Earn £14.66 per hour, plus bonuses, discounts, and health perks.
- Other info: Enjoy flexible shifts, paid training, and excellent career growth opportunities.
- Why this job: Make a real impact by helping customers from around 130 countries.
- Qualifications: Fluent in German and English, with customer service experience.
The predicted salary is between 14.66 - 14.66 £ per hour.
Rate of pay: £14.66 per hour. Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%, paid quarterly.
Shifts available (36 hours per week):
- Monday to Thursday 11am-7pm & Friday 10am-5.45pm
- Sunday 10am-5.45pm, Monday to Thursday 11am-7pm
- Tuesday to Thursday 11am-7pm, Friday 10am-6pm & Saturday 10am-5.45pm
Training:
- Mandatory paid training (2 weeks): Get to grips with our systems and how we help our global customers.
- Coaching (3 weeks): Get dedicated support to help you settle into the role.
Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. This is an incredible opportunity for a fluent German speaker who enjoys problem-solving and thrives in a fast-paced, collaborative environment.
Deliver professional support in German and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful. Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.
Fluency in German: You can communicate clearly and confidently in both written and spoken.
Strong English skills: You’ll support a diverse customer base with ease.
Customer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.
You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly. You are proactive, professional, and have a genuine passion for helping people.
Support confidently. You'll be part of our expanding International team, supporting customers from around 130 countries, supported by our contact centre teams in Manchester, Poland, and Pune.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to relevant Home Office requirements on skills level not being met.
Benefits include:
- Quarterly bonuses
- Free parking on Next authorised sites
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.
Customer Support Specialist (Saturday & Sunday) in Leicester employer: Next
At NEXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and collaboration. As a Customer Support Specialist, you'll benefit from comprehensive training, competitive pay, and a range of perks including quarterly performance bonuses, discounts, and access to health and wellbeing services. Join our dynamic International team in Manchester, where your contributions will directly impact our global customer base while enjoying a supportive environment that values your development.
