At a Glance
- Tasks: Support global customers in Arabic and English via phone, email, and live chat.
- Company: Join NEXT's dynamic International team with a focus on customer care.
- Benefits: Paid training, competitive salary, and opportunities for growth.
- Other info: Enjoy a collaborative environment with ongoing support and development.
- Why this job: Make a real impact while helping customers from around 130 countries.
- Qualifications: Fluency in Arabic and strong English skills; customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Working hours: Monday 11am to 6.45pm, Tuesday to Thursday 11am to 7pm & Friday 10am to 6pm (36 hours per week). During peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4-hour shift per week. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees.
Start date: A comprehensive 5-week onsite induction in Leicester (Monday to Friday 8am-4pm) starting on the 28th September 2026.
Training: At NEXT, we don’t just hire people; we help them evolve. Your first five weeks are dedicated to your growth:
- Mandatory paid training (2 weeks): Get to grips with our systems and how we help our global customers.
- Coaching (3 weeks): Get dedicated support to help you settle into the role.
The role: Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. Working closely with internal teams, you’ll ensure every interaction is smooth and supportive. This is an incredible opportunity for a fluent Arabic speaker who enjoys problem-solving and thrives in a fast-paced, collaborative environment.
What you’ll take on:
- Always think customer: Deliver professional support in Arabic and English across phone, email, WhatsApp and live chat.
- Make it happen: Support customers with a range of enquiries, from orders to account questions.
- Invite collaboration: Work with internal teams and International couriers to investigate and resolve queries quickly.
- Learn to evolve: Use our internal systems to keep accurate records.
- Keep it real: Build lasting relationships by being honest and showing empathy.
- Take it on: Handle challenging conversations with a calm, professional manner.
What you'll bring:
- Fluency in Arabic: Communicate clearly and confidently in both written and spoken.
- Strong English skills: Support a diverse customer base with ease.
- Customer experience: Previous experience in a customer-facing role or contact centre.
- A problem-solver mindset: Strong attention to detail and the ability to think on your feet.
- Tech savvy: Confident using computer systems and CRM platforms.
- A positive approach: Proactive, professional, and passionate about helping people.
About International: Connect globally. Support confidently. Make a real impact. You’ll be part of our expanding International team, supporting customers from around 130 countries.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role in 6 months. Successful candidates will be required to evidence their right to work in the UK before commencement of employment.
Arabic Customer Service Advisor in Leicester employer: Next
NEXT is an outstanding employer that values its employees by offering flexible hours and a supportive work culture in Inverness. With a focus on employee growth, you will have access to various benefits including discounts and a working wardrobe allowance, making it a rewarding place to build your retail career while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Arabic Customer Service Advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Arabic Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next:Your cover letter is your chance to shine! Tell us why you want to work at Next specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next!
How to prepare for a job interview at Next
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
