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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria's Secret brand with a supportive and dynamic team.
- Benefits: Enjoy 25% off products, exclusive retailer deals, and access to health and wellbeing services.
- Why this job: Be part of a fun environment where no two days are the same and growth is encouraged.
- Qualifications: Passion for retail, strong customer service skills, and a collaborative spirit.
- Other info: Opportunities for learning and development in a diverse and inclusive workplace.
The predicted salary is between 13 - 16 £ per hour.
SHIFTS YOU ARE APPLYING FOR: 31hrs p/w; Mon 10:30 - 19:00; Thu 12:15 - 20:45; Fri 09:30 - 18:00; Sat 09:30 - 18:00
About The Role
As a Team Leader at Victoria's Secret you will work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
- Customer Experience - through your passion for our products, you will be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you will be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed.
- Lead by example - you will lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You will make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you will support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations - you will carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you will support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About You
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
About Us
We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity. While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria's Secret and you can demonstrate an alignment with core parts of the role and our values, we would encourage you to apply. If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world.
About The Team
Being part of a great brand isn’t the only thing we have on offer, you will also get access to:
- 25% off a huge selection of Victoria's Secret, Next, Gap in store.
- Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health and wellbeing services including 24/7 digital GP.
- Learning and development opportunities and support with upskilling core skills through on the job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line).
Team Leader - V S Leeds Briggate (N112363) employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - V S Leeds Briggate (N112363)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Victoria's Secret's products and values. Show us your passion for retail and how you can contribute to delivering that exceptional customer experience we pride ourselves on.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll be leading a team and engaging with customers. Think of examples where you've collaborated or solved problems in a busy environment, and be ready to share those stories with us.
✨Tip Number 3
Dress to impress! When you come in for your interview, make sure you embody the brand's style. This shows us that you understand our visual merchandising standards and are ready to lead by example.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our fun and dynamic team at Victoria's Secret.
We think you need these skills to ace Team Leader - V S Leeds Briggate (N112363)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail shine through! We want to see how excited you are about delivering an exceptional customer experience and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Team Leader role. Mention any relevant experience in customer service or team leadership to show us you're the perfect fit!
Be Authentic: We love genuine personalities! Don’t be afraid to let your true self come through in your application. Share your unique experiences and what makes you a great team player – we’re all about building relationships here.
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and get you one step closer to joining our amazing team at Victoria's Secret.
How to prepare for a job interview at Next
✨Know the Brand Inside Out
Before your interview, make sure you research Victoria's Secret thoroughly. Understand their products, values, and what sets them apart in the retail world. This knowledge will help you demonstrate your passion for the brand and how you can contribute to delivering an exceptional customer experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to create unique experiences and how you’ve handled challenging situations. This will show that you have the right mindset for a role focused on customer satisfaction.
✨Demonstrate Team Leadership Qualities
As a Team Leader, you'll need to energise and support your team. Think of instances where you've led a group or collaborated effectively. Be ready to discuss how you motivate others and maintain high standards, as this aligns with the expectations of the role.
✨Be Ready to Discuss Visual Merchandising
Since visual merchandising is a key part of the role, brush up on your knowledge of effective product presentation. Prepare to talk about how you would approach merchandising in-store and how it impacts customer experience and sales. Showing enthusiasm for this aspect will set you apart.