Role Overview
As an ITSM Process Owner, you'll play a pivotal role in shaping and driving our IT Service Management framework. You will take full accountability for the end‑to‑end lifecycle of our assigned IT processes—from initial design and deployment through to continuous performance optimisation.
What You Will Do
- Shape and optimise processes
- Drive continuous improvement
- Measure and govern success
- Collaborate and communicate
- Lead and support projects
- Manage documentation and training
- Own the final release
Why It Might Be a Fit
- Technical proficiency
- Strategic mindset
- Excellent communication and influence
- Strong organisational skills
- Leadership and ownership
- Adaptability and resilience
- Collaborative spirit
Requirements
- Strong knowledge of ITSM platforms (such as ServiceNow)
- ITIL framework
- Agile methodologies
- Ability to look beyond the status quo and build progressive process roadmaps
- Ability to engage, negotiate, and collaborate with stakeholders at all levels
- Ability to manage time efficiently and prioritise backlogs based on business value
- Ability to guide teams, foster a culture of accountability, and act as both a 'cheerleader' and a 'problem-solver' for your processes
Benefits
- Comprehensive support and training
- Opportunities for continuous learning and growth
- Fast-paced environment with opportunities to thrive
