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- Tasks: Help customers create their dream homes through calls, emails, and web chats.
- Company: NEXT is a leading UK retail company with over 35,000 employees and a global online presence.
- Benefits: Enjoy great pay, quarterly bonuses, discounts, and flexible working options after training.
- Why this job: Make a real difference in customers' lives while working in a fast-paced, dynamic environment.
- Qualifications: Customer service experience preferred; problem-solving skills and clear communication are essential.
- Other info: Full training provided, with opportunities for career growth and development.
The predicted salary is between 23887 - 28664 £ per year.
Join the NEXT Online Home Team! Are you ready to help customers create their dream homes? We are searching for enthusiastic Customer Service Advisors to join our amazing Home team at NEXT Online in Leicester.
Pay: Great Pay: £12.76 per hour (that’s £23,886.72 pro rata), with an extra £1 per hour for weekend work! Plus, you could earn up to 20% more with a quarterly performance bonus if you’re a star player.
Shifts: Full time 36 hours per week.
- Wednesday to Saturday 8.30am - 6pm
- Wednesday to Saturday 8 am - 5.30pm
- Monday to Thursday 9am - 5pm & Friday 9am - 4.45pm
Please note spaces are limited for each shift and are on a first come first serve basis and cannot be guaranteed.
Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies).
Training: Monday - Friday 9am - 5 pm 28th July 2025 - 15th August 2025. You must be able to commit to the full training period to be considered for the role and training will be held offsite at Regus House (LE19 1SY).
Contract: Permanent
Role Type: Contact centre Onsite
Imagine a job where you get to talk about beautiful homeware all day! We’re the go-to team for customers who want to make their homes amazing. Whether it’s a question about a velvet sofa or a query about light fixtures, we’re here to help.
What’s in it for you?
- No Sales Targets: You will focus on delivering fantastic customer service and making people happy.
- Make a Real Difference: You’ll be a vital part of our Home Department, handling calls, emails, and web chats. You’ll have the autonomy to turn a customer’s day around!
- Fast-Paced: We value friendly, helpful service, and we need problem-solvers who can think on their feet.
Your Mission, Should You Choose to Accept It:
- Be the friendly voice our customers rely on.
- Truly listen to our customers and find solutions.
- Put the customer first, always.
- Bring your passion for home décor and your ability to empathise.
We’ll Get You Ready!
We’re growing fast, and you’ll grow with us! We offer:
- Full Onsite Training: Three weeks full time learning about our retail customers, followed by one-on-one coaching before being signed off and working independently.
- Career Growth: Lots of opportunities to move up and develop your skills.
Are You the One?
We’re looking for:
- Customer service experience (call centre experience is a plus).
- A natural problem-solver who thinks outside the box.
- A confident decision-maker who takes responsibility.
- Someone who communicates clearly, confidently, and with a smile.
- Ability to stay calm under pressure and display resilience when handling more complex calls.
What You’ll Need to Bring:
- Treat every customer like they’re the only one.
- Engage with customers and colleagues and create a positive vibe.
- Computer skills and a willingness to learn.
- Ability to meet performance goals.
Perks That’ll Make You Smile:
- Quarterly bonuses
- Optional overtime
- Staff shops with up to 75% off NEXT and other brands
- Great pension scheme
- 25% off all NEXT merchandise
- Fantastic NEXT sharesave scheme
- Discounts with partner brands and more through Perks at Work
- 24/7 digital GP and wellbeing services
Ready to Join the Adventure? Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary.
Home Customer Service Advisor employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Customer Service Advisor
✨Tip Number 1
Familiarise yourself with NEXT's product range, especially homeware. Being knowledgeable about their offerings will help you engage confidently with customers and demonstrate your passion for home decor during the interview.
✨Tip Number 2
Practice common customer service scenarios that may arise in a call centre environment. Think about how you would handle difficult situations or complaints, as showcasing your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Emphasise your ability to stay calm under pressure. Prepare examples from past experiences where you successfully managed stressful situations, as this is crucial for a role that involves handling customer queries and complaints.
✨Tip Number 4
Showcase your communication skills by practicing clear and friendly responses. You might even want to role-play with a friend to ensure you can convey information effectively while maintaining a positive tone, which is essential for customer satisfaction.
We think you need these skills to ace Home Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a call centre environment. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for home decor and your ability to empathise with customers. Mention specific examples of how you've solved problems in previous roles to illustrate your skills.
Showcase Your Communication Skills: In your application, emphasise your clear and confident communication style. Provide examples of how you've effectively communicated with customers or colleagues in past roles, as this is crucial for the position.
Highlight Your Problem-Solving Abilities: Demonstrate your natural problem-solving skills by including examples of challenging situations you've faced in customer service. Explain how you approached these challenges and the positive outcomes that resulted.
How to prepare for a job interview at Next
✨Show Your Passion for Home Decor
Make sure to express your enthusiasm for home decor during the interview. Share any personal experiences or projects that showcase your interest in creating beautiful spaces, as this aligns perfectly with the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions, as this is crucial for a Customer Service Advisor.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to engage with customers effectively.
✨Familiarise Yourself with NEXT Products
Take some time to research NEXT's product range, especially their homeware. Being knowledgeable about their offerings will help you answer questions confidently and demonstrate your commitment to the role.