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- Tasks: Help customers create their dream homes through calls, emails, and web chats.
- Company: Join NEXT, a leading UK retail company with a vibrant culture.
- Benefits: Earn up to £14.23 per hour, plus bonuses and discounts on products.
- Why this job: No sales targets, just focus on delivering amazing customer service.
- Qualifications: Customer service experience and a passion for home décor are essential.
- Other info: Enjoy career growth opportunities and a supportive team environment.
The predicted salary is between 11 - 14 £ per hour.
New Year, New Career! Join the NEXT Online Home Team! Are you ready to help customers create their dream homes? We’re searching for enthusiastic Customer Service Advisors to join our amazing Home team at NEXT Online in Doncaster.
Pay: Great pay: starting at £12.76 per hour, with the potential to rise to £14.23 per hour once fully competent. Earn an extra £1 per hour for weekend shifts and up to 20% more with a quarterly performance bonus.
Shifts:
- Shift 1: Monday & Tuesday, Thursday & Friday 9 am–5 pm; Wednesday 9 am–1 pm (34 hours per week)
- Shift 2: 4 days on & 4 days off 11 am–9 pm weekdays, 9 am–7 pm (33.25 hours per week)
- Shift 3: 4 days on & 4 days off 9 am–7 pm (33.25 hours per week)
- Shift 4: 4 days on & 4 days off 8 am–6 pm (33.25 hours per week)
Location: Onsite, based at our contact centre – Yorkshire Way, Armthorpe, Doncaster, DN3 3FQ. Opportunity to work from home after a minimum of 6‑9 months service (eligibility criteria applies).
Training: Monday – Friday 9 am–5 pm, 26 January 2026 – 16 February 2026, followed by coaching for 3 weeks in shift time. You must be able to commit to the full training period to be considered for the role.
Contract: Permanent Role Type Contact centre Onsite
Why NEXT Online? Picture yourself talking about beautiful homeware every day, helping customers navigate questions about sofas, light fixtures, and more. No sales targets – focus on delivering fantastic customer service.
What’s in it for you?
- No Sales Targets: Provide great service without pressure to sell.
- Make a Real Difference: Handle calls, emails, and web chats and turn a customer’s day around.
- Fast‑paced: Thrive in a dynamic environment and solve issues on the fly.
Your Mission, Should You Choose to Accept It:
- Be the friendly voice our customers rely on.
- Truly listen to customers and find solutions.
- Put the customer first, always.
- Bring your passion for home décor and your ability to empathise.
We’ll Get You Ready!
- Full Onsite Training: Three weeks full time learning about our retail customers, followed by one‑on‑one coaching before being signed off and working independently; then you’ll move on to our online customers with support from an experienced Team Manager.
- Career Growth: Lots of opportunities to move up and develop your skills. You could become a home specialist and earn up to £14.23 per hour.
Qualifications:
- Customer service experience (call centre experience is a plus).
- A natural problem‑solver who thinks outside the box.
- A confident decision‑maker who takes responsibility.
- Someone who communicates clearly, confidently, and with a smile.
- Ability to stay calm under pressure and display resilience when handling more complex calls.
What You’ll Need to Bring:
- Treat every customer like they’re the only one.
- Engage with customers and colleagues and create a positive vibe.
- Computer skills and a willingness to learn.
- Ability to meet performance goals.
Ready to Join the Adventure? Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
Legal & Eligibility: All successful applicants will be subject to criminal and credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in the last 6 months. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
About Us: You know Next, but did you know we’re a FTSE‑100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy online from over 70 countries around the world! So we’ve gone global!
About The Team:
- 25% off most NEXT, MADE*, Lipsy*, Gap*, and Victoria's Secret products (when purchased through NEXT)
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing – Save, track and enhance your financial wellbeing
- Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks – Access to Network Groups to empower and celebrate each other
- Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
Home Customer Service Advisor in Doncaster employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Customer Service Advisor in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NEXT and their home products. This will help you connect with the team and show that you're genuinely interested in helping customers create their dream homes.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a customer unhappy with their order. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Be yourself during the interview! Show your personality and passion for home décor. Remember, they want someone who can engage with customers and create a positive vibe, so let your enthusiasm shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, once you’ve applied, keep an eye on your email for updates on the next steps. We’re excited to see what you bring to the team!
We think you need these skills to ace Home Customer Service Advisor in Doncaster
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping customers create their dream homes. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We love seeing how you've made a difference in previous roles, so don’t be shy about sharing those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Next
✨Know Your Stuff
Before the interview, make sure you’re familiar with NEXT and its homeware products. Brush up on common customer service scenarios and think about how you would handle them. This will show your enthusiasm and readiness to help customers create their dream homes.
✨Showcase Your Skills
Highlight your customer service experience during the interview. Be prepared to share specific examples of how you've solved problems or turned a customer's day around. This is your chance to demonstrate that you can truly put the customer first!
✨Stay Calm Under Pressure
The role requires resilience, especially when handling complex calls. Think of a time when you faced a challenging situation and how you managed it. Sharing this will illustrate your ability to stay calm and collected, which is crucial for a Home Customer Service Advisor.
✨Engage and Connect
During the interview, remember to engage with your interviewer. Smile, maintain eye contact, and show your passion for home décor. This not only makes a great impression but also reflects the positive vibe you’ll bring to the team and customers alike.